HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 176

Novell NetWare operating systems, SCO operating systems

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• A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages Novell NetWare operating systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF, and the system directory • A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur when the modules attempt to load. • A list of any SET parameters that are different from the NetWare default settings • A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • Printouts or electronic copies (to e-mail to a support technician) of: o SYS:SYSTEM\SYS$LOG.ERR o SYS:SYSTEM\ABEND.LOG o SYS:ETC\CPQLOG.LOG o SYS:SYSTEM\CONFIG.TXT o SYS:SYSTEM\SURVEY.TXT • Current patch level • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages SCO operating systems Collect the following information: • Installed system software versions (TCP/IP, VP/Ix) • Process status at time of failure, if possible • Printouts or electronic copies (to e-mail to a support technician) of: o Output of /etc/hwconfig command o Output of /usr/bin/swconfig command o Output of /etc/ifconfig command Contacting HP 176

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Contacting HP 176
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
•
A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
•
A list of any SET parameters that are different from the NetWare default settings
•
A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP
•
Printouts or electronic copies (to e-mail to a support technician) of:
o
SYS:SYSTEM\SYS$LOG.ERR
o
SYS:SYSTEM\ABEND.LOG
o
SYS:ETC\CPQLOG.LOG
o
SYS:SYSTEM\CONFIG.TXT
o
SYS:SYSTEM\SURVEY.TXT
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
•
Installed system software versions (TCP/IP, VP/Ix)
•
Process status at time of failure, if possible
•
Printouts or electronic copies (to e-mail to a support technician) of:
o
Output of
/etc/hwconfig
command
o
Output of
/usr/bin/swconfig
command
o
Output of
/etc/ifconfig
command