HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 60

Software problems

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Software problems The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration. Other useful resources include HP Insight Diagnostics (on page 75) and HP SIM. Use either utility to gather critical system hardware and software information and to help with problem diagnosis. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. Refer to "Software tools and solutions (on page 67)" for more information. Operating system problems and resolutions Operating system problems Operating system locks up Action: Scan for viruses with an updated virus scan utility. General protection fault occurs A general protection fault, or general protection error, occurs when the Microsoft operating system terminates suddenly with an error, including but not limited to: • Miscalculating the amount of RAM needed for an allocation • Transferring execution to a segment that is not executable • Writing to a read-only or a code segment • Loading a bad value into a segment register • Using a null pointer A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem. Action: • Remove any newly installed software or hardware to verify that they are not the cause. • Boot the server in Safe Mode or Last Known Good Configuration. If neither of these actions resolve the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 173). For more information about debugging tools or specific GPF messages, refer to the Microsoft website (http://www.microsoft.com/whdc/devtools/debugging/default.mspx). Software problems 60

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Software problems 60
Software problems
The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
configuration.
Other useful resources include HP Insight Diagnostics (on page
75
) and HP SIM. Use either utility to
gather critical system hardware and software information and to help with problem diagnosis.
IMPORTANT:
This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
Refer to "Software tools and solutions (on page
67
)" for more information.
Operating system problems and resolutions
Operating system problems
Operating system locks up
Action
: Scan for viruses with an updated virus scan utility.
General protection fault occurs
A general protection fault, or general protection error, occurs when the Microsoft operating system
terminates suddenly with an error, including but not limited to:
•
Miscalculating the amount of RAM needed for an allocation
•
Transferring execution to a segment that is not executable
•
Writing to a read-only or a code segment
•
Loading a bad value into a segment register
•
Using a null pointer
A GPF is immediately identifiable by a blue screen with white text, and the text may contain information
that identifies the problem.
Action
:
•
Remove any newly installed software or hardware to verify that they are not the cause.
•
Boot the server in Safe Mode or Last Known Good Configuration.
If neither of these actions resolve the problem, contact an authorized service provider ("
Contacting HP
technical support or an authorized reseller
" on page
173
). For more information about debugging tools
or specific GPF messages, refer to the Microsoft website
(
).