HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 23

Diagnostic flowcharts

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Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 25)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 25)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. The available flowcharts include: • Start diagnosis flowchart (on page 25) • General diagnosis flowchart (on page 25) • Power-on problems o Server power-on problems flowchart (on page 27) o p-Class server blade power-on problems flowchart (on page 29) o c-Class server blade power-on problems flowchart (on page 29) • POST problems flowchart (on page 30) o Server and p-Class server blade POST problems flowchart (on page 31) o c-Class server blade POST problems flowchart • Operating system boot problems flowchart • Server fault indications flowchart (on page 33) o Server and p-Class server blade fault indications flowchart (on page 34) o c-Class server blade fault indications flowchart Troubleshooting flowchart reference websites Each flowchart contains references to external websites. The following websites correspond to the numbered websites in each flowchart: 1. HP Technical Support (http://www.hp.com/support) Select your country and then follow the instructions to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select ProLiant and tc series servers. Select the product, and then locate the link for the maintenance and service guide. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Diagnostic flowcharts 23

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Diagnostic flowcharts 23
Diagnostic flowcharts
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
25
)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page
25
)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
25
)
•
General diagnosis flowchart (on page
25
)
•
Power-on problems
o
Server power-on problems flowchart (on page
27
)
o
p-Class server blade power-on problems flowchart (on page
29
)
o
c-Class server blade power-on problems flowchart (on page
29
)
•
POST problems flowchart (on page
30
)
o
Server and p-Class server blade POST problems flowchart (on page
31
)
o
c-Class server blade POST problems flowchart
•
Operating system boot problems flowchart
•
Server fault indications flowchart (on page
33
)
o
Server and p-Class server blade fault indications flowchart (on page
34
)
o
c-Class server blade fault indications flowchart
Troubleshooting flowchart reference websites
Each flowchart contains references to external websites. The following websites correspond to the
numbered websites in each flowchart:
1.
HP Technical Support (
)
Select your country and then follow the instructions to locate software, firmware, and drivers.
2.
HP ProLiant maintenance and service guides:
o
Business Support Center (
)
Select
Manuals
. Under Servers, select
ProLiant and tc series servers
. Select the product, and then
locate the link for the maintenance and service guide.
o
HP BladeSystem p-Class Support and Documents
(
)