HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 55

Audio problems, Printer problems, Cable problems, Local I/O cable problems

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6. Replace the device with a known working equivalent device (another similar mouse or keyboard). o If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O board is defective. Replace the board. o If the problem no longer occurs, the original input device is defective. Replace the device. 7. Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights flash at POST or the NumLock LED illuminates. If not, change port connections. 8. Be sure the keyboard or mouse is clean. Audio problems Action: Be sure the server speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action: 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 18) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Cable problems Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable Action: The Mini SAS connector life expectancy is 250 connect/disconnect cycles (for external, internal, and cable Mini SAS connectors). If using an older cable that could be near the life expectancy, replace the Mini SAS cable. Local I/O cable problems NOTE: The local I/O cable is used only with HP ProLiant p-Class server blades. Action: If the local I/O cable does not have hot-plug functionality, be sure you are not using a PS/2 keyboard or mouse. With a PS/2 keyboard or mouse, the local I/O cable cannot be connected as a hotplug device. Connect the local I/O cable before booting the server, or switch to USB devices (if supported) to use the local I/O cable hot-plug functionality. Hardware problems 55

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Hardware problems 55
6.
Replace the device with a known working equivalent device (another similar mouse or keyboard).
o
If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O
board is defective. Replace the board.
o
If the problem no longer occurs, the original input device is defective. Replace the device.
7.
Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard
lights flash at POST or the NumLock LED illuminates. If not, change port connections.
8.
Be sure the keyboard or mouse is clean.
Audio problems
Action
: Be sure the server speaker is connected. Refer to the server documentation.
Printer problems
Printer does not print
Action
:
1.
Be sure the printer is powered up and online.
2.
Be sure no loose connections (on page
18
) exist.
3.
Be sure the correct printer drivers are installed.
Printer output is garbled
Action
: Be sure the correct printer drivers are installed.
Cable problems
Drive errors, retries, timeouts, and unwarranted drive failures when using an older
Mini SAS cable
Action:
The Mini SAS connector life expectancy is 250 connect/disconnect cycles (for external, internal,
and cable Mini SAS connectors). If using an older cable that could be near the life expectancy, replace
the Mini SAS cable.
Local I/O cable problems
NOTE:
The local I/O cable is used only with HP ProLiant p-Class server blades.
Action
: If the local I/O cable does not have hot-plug functionality, be sure you are not using a PS/2
keyboard or mouse. With a PS/2 keyboard or mouse, the local I/O cable cannot be connected as a hot-
plug device. Connect the local I/O cable before booting the server, or switch to USB devices (if
supported) to use the local I/O cable hot-plug functionality.