HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 49

Server fails to recognize existing memory, Server fails to recognize new memory, Server fails

Get HP ProLiant DL980 - G7 Server PDF manuals and user guides View all HP ProLiant DL980 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 49 highlights

Server fails to recognize existing memory Action: 1. Reseat the memory. Use care when handling DIMMs ("DIMM handling guidelines" on page 19). 2. Be sure the memory is configured properly. See the server documentation. 3. Be sure a memory count error did not occur ("Memory count error exists" on page 48). See the message displaying memory count during POST. Server fails to recognize new memory Action: 1. Be sure the memory is the correct type for the server and is installed according to the server requirements. See the server documentation or HP website (http://www.hp.com). 2. Be sure you have not exceeded the memory limits of the server or operating system. See the server documentation. 3. Be sure no Event List error messages are displayed in the IML ("Integrated Management Log" on page 76). 4. Be sure the memory is seated properly ("DIMM handling guidelines" on page 19). 5. Be sure no conflicts are occurring with existing memory. Run the server setup utility. 6. Test the memory by installing the memory into a known working server. Be sure the memory meets the requirements of the new server on which you are testing the memory. 7. Replace the memory. See the server documentation. Server fails to boot, all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant G6 server with 5500-series Xeon processors installed. The DIMMs are not installed according to the server requirements. Action: Be sure the memory is the correct type for the server and is installed according to the server requirements. • Do not mix Unbuffered and Registered PC3 DIMMs. • Populate DIMM slots for a processor only if the processor is installed. • If Unbuffered DIMMs are installed, each channel supports a maximum of two DIMMs. • If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each channel for that processor. • If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel. For more information, see the server documentation on the HP website (http://www.hp.com/support). If the system is configured with HP iLO 2 Firmware version 1.75, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate a failed DIMM; this only indicates a DIMM configuration error. Hardware problems 49

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
Hardware problems 49
Server fails to recognize existing memory
Action
:
1.
Reseat the memory. Use care when handling DIMMs ("
DIMM handling guidelines
" on page
19
).
2.
Be sure the memory is configured properly. See the server documentation.
3.
Be sure a memory count error did not occur ("
Memory count error exists
" on page
48
). See the
message displaying memory count during POST.
Server fails to recognize new memory
Action
:
1.
Be sure the memory is the correct type for the server and is installed according to the server
requirements. See the server documentation or HP website (
).
2.
Be sure you have not exceeded the memory limits of the server or operating system. See the server
documentation.
3.
Be sure no Event List error messages are displayed in the IML ("
Integrated Management Log
" on
page
76
).
4.
Be sure the memory is seated properly ("
DIMM handling guidelines
" on page
19
).
5.
Be sure no conflicts are occurring with existing memory. Run the server setup utility.
6.
Test the memory by installing the memory into a known working server. Be sure the memory meets
the requirements of the new server on which you are testing the memory.
7.
Replace the memory. See the server documentation.
Server fails to boot, all DIMM LEDs illuminate amber,
....
...the health LED is blinking red, the system emits continuous beeps, and an entry is logged to the Integrated
Management Log (IML)
Possible cause:
The server is an HP ProLiant G6 server with 5500-series Xeon processors installed. The
DIMMs are not installed according to the server requirements.
Action:
Be sure the memory is the correct type for the server and is installed according to the server
requirements.
•
Do not mix Unbuffered and Registered PC3 DIMMs.
•
Populate DIMM slots for a processor only if the processor is installed.
•
If Unbuffered DIMMs are installed, each channel supports a maximum of two DIMMs.
•
If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on
each channel for that processor.
•
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
For more information, see the server documentation on the HP website (
).
If the system is configured with HP iLO 2 Firmware version 1.75, the IML message reports the following
message:
Uncorrectable Memory Error (Module Unknown)
This does NOT indicate a failed DIMM; this only indicates a DIMM configuration error.