HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 43

Drive problems hard drives and solid state drives

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Page 43 highlights

Drive is not found Action: Be sure no loose connections (on page 18) exist with the drive. Non-system disk message is displayed Action: 1. Remove the non-system diskette from the drive. 2. Check for and disconnect any non-bootable USB devices. Diskette drive cannot write to a diskette Action: 1. If the diskette is not formatted, format the diskette. 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement. 4. Be sure enough space is available on the diskette. Drive problems (hard drives and solid state drives) HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 20)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 75). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run ADU, version 7.31 or later ("Array diagnostic software" on page 76). For ADU report analysis, contact HP support ("Contacting HP" on page 173). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), insert the SmartStart CD and run ADU, version 7.31 or later ("Array diagnostic software" on page 76). For ADU report analysis, contact HP support ("Contacting HP" on page 173). The fault LED is illuminated on a parallel SCSI hard drive managed by an HP Smart Array controller Action: Hardware problems 43

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Hardware problems 43
Drive is not found
Action
: Be sure no loose connections (on page
18
) exist with the drive.
Non-system disk message is displayed
Action
:
1.
Remove the non-system diskette from the drive.
2.
Check for and disconnect any non-bootable USB devices.
Diskette drive cannot write to a diskette
Action
:
1.
If the diskette is not formatted, format the diskette.
2.
Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection.
3.
Be sure you are attempting to write to the proper drive by checking the drive letter in the path
statement.
4.
Be sure enough space is available on the diskette.
Drive problems (hard drives and solid state drives)
HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP
Smart Array controller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
20
)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service
guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later ("
HP Insight Diagnostics
" on page
75
), perform the following:
a.
Run the Smart Array SCSI Diagnosis feature (on page
75
).
b.
Perform the actions recommended by the diagnosis report.
c.
If the issue is still present, run ADU, version 7.31 or later ("
Array diagnostic software
" on page
76
).
For ADU report analysis, contact HP support ("
Contacting HP
" on page
173
).
•
If the drive fault LED is not flashing and the operating system does not support HP Insight
Diagnostics, version 7.40 or later ("
HP Insight Diagnostics
" on page
75
), insert the SmartStart CD
and run ADU, version 7.31 or later ("
Array diagnostic software
" on page
76
). For ADU report
analysis, contact HP support ("
Contacting HP
" on page
173
).
The fault LED is illuminated on a parallel SCSI hard drive managed by an HP
Smart Array controller
Action: