HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 45

A new hard drive is not recognized, Data is inaccessible, Server response time is slower than usual - doc

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Page 45 highlights

Action: 1. Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive LEDs, see hard drive LED combinations (on page 20). For server-specific hard drive LED information, see the server documentation or the HP website (http://www.hp.com). 2. Be sure no loose connections (on page 18) exist. 3. Be sure the correct drive controller drivers are installed. 4. Be sure the hard drive is configured properly: a. To determine the proper configuration, see the hard drive documentation. b. Remove the hard drive and be sure the configuration jumpers are set properly. c. For a non-hot-plug hard drive, be sure a conflict does not exist with another hard drive. Check for SCSI ID conflicts. d. When using an array controller, be sure the hard drive is configured in an array. Run ACU ("Array Configuration Utility" on page 70). A new hard drive is not recognized Action: 1. Be sure the drive is supported. To determine drive support, see the server documentation or the HP website (http://www.docs.hp.com). 2. Be sure the drive bay is not defective by installing the hard drive in another bay. 3. Run HP Insight Diagnostics (on page 75). Then, replace failed components as indicated. 4. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive. Data is inaccessible Action: 1. Be sure the files are not corrupt. Run the repair utility for the operating system. 2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. 3. When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU ("HP ROM-Based Setup Utility" on page 67). See the TPM replacement recovery procedure in the operating system documentation. 4. When migrating encrypted data to a new server, be sure to follow the recovery procedures in the operating system documentation. Server response time is slower than usual Action: 1. Be sure the hard drive is not full. If needed, increase the amount of free space on the hard drive. HP recommends that hard drives have a minimum of 15 percent free space. 2. Review information about the operating system encryption technology, which can cause a decrease in server performance. For more information, see the operating system documentation. Hardware problems 45

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Hardware problems 45
Action
:
1.
Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive
LEDs, see hard drive LED combinations (on page
20
). For server-specific hard drive LED information,
see the server documentation or the HP website (
).
2.
Be sure no loose connections (on page
18
) exist.
3.
Be sure the correct drive controller drivers are installed.
4.
Be sure the hard drive is configured properly:
a.
To determine the proper configuration, see the hard drive documentation.
b.
Remove the hard drive and be sure the configuration jumpers are set properly.
c.
For a non-hot-plug hard drive, be sure a conflict does not exist with another hard drive. Check for
SCSI ID conflicts.
d.
When using an array controller, be sure the hard drive is configured in an array. Run ACU
("
Array Configuration Utility
" on page
70
).
A new hard drive is not recognized
Action
:
1.
Be sure the drive is supported. To determine drive support, see the server documentation or the HP
website (
).
2.
Be sure the drive bay is not defective by installing the hard drive in another bay.
3.
Run HP Insight Diagnostics (on page
75
). Then, replace failed components as indicated.
4.
When the drive is a replacement drive on an array controller, be sure that the drive is the same type
and of the same or larger capacity than the original drive.
Data is inaccessible
Action
:
1.
Be sure the files are not corrupt. Run the repair utility for the operating system.
2.
Be sure no viruses exist on the server. Run a current version of a virus scan utility.
3.
When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU
("
HP ROM-Based Setup Utility
" on page
67
). See the TPM replacement recovery procedure in the
operating system documentation.
4.
When migrating encrypted data to a new server, be sure to follow the recovery procedures in the
operating system documentation.
Server response time is slower than usual
Action
:
1.
Be sure the hard drive is not full. If needed, increase the amount of free space on the hard drive. HP
recommends that hard drives have a minimum of 15 percent free space.
2.
Review information about the operating system encryption technology, which can cause a decrease
in server performance. For more information, see the operating system documentation.