HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 44

System completes POST but drive fails, No hard drives are recognized, Hard drive is not recognized

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Page 44 highlights

• If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 20)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 75). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run ADU, version 7.31 or later ("Array diagnostic software" on page 76). For ADU report analysis, contact HP support ("Contacting HP" on page 173). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75), insert the SmartStart CD and run ADU, version 7.31 or later ("Array diagnostic software" on page 76). For ADU report analysis, contact HP support ("Contacting HP" on page 173). System completes POST but drive fails Action: 1. Be sure no loose connections (on page 18) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is cabled properly and terminated if necessary. 4. Be sure the hard drive data cable is working by replacing it with a known functional cable. 5. Be sure the access panel is installed properly when the server is operating. Drives may overheat and cause sluggish response or drive failure. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 7. Run RBSU ("HP ROM-Based Setup Utility" on page 67) to verify that the boot controller order is set properly. No hard drives are recognized Action: 1. Be sure no power problems (on page 37) exist. 2. Check for loose connections (on page 18). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. Hard drive is not recognized by the server Hardware problems 44

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Hardware problems 44
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
20
)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service
guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later ("
HP Insight Diagnostics
" on page
75
), perform the following:
a.
Run the Smart Array SCSI Diagnosis feature (on page
75
).
b.
Perform the actions recommended by the diagnosis report.
c.
If the issue is still present, run ADU, version 7.31 or later ("
Array diagnostic software
" on page
76
).
For ADU report analysis, contact HP support ("
Contacting HP
" on page
173
).
•
If the drive fault LED is not flashing and the operating system does not support HP Insight
Diagnostics, version 7.40 or later ("
HP Insight Diagnostics
" on page
75
), insert the SmartStart CD
and run ADU, version 7.31 or later ("
Array diagnostic software
" on page
76
). For ADU report
analysis, contact HP support ("
Contacting HP
" on page
173
).
System completes POST but drive fails
Action
:
1.
Be sure no loose connections (on page
18
) exist.
2.
Be sure no device conflict exists.
3.
Be sure the hard drive is cabled properly and terminated if necessary.
4.
Be sure the hard drive data cable is working by replacing it with a known functional cable.
5.
Be sure the access panel is installed properly when the server is operating. Drives may overheat and
cause sluggish response or drive failure.
6.
Run Insight Diagnostics ("
HP Insight Diagnostics
" on page
75
) and replace failed components as
indicated.
7.
Run RBSU ("
HP ROM-Based Setup Utility
" on page
67
) to verify that the boot controller order is set
properly.
No hard drives are recognized
Action
:
1.
Be sure no power problems (on page
37
) exist.
2.
Check for loose connections (on page
18
).
3.
Be sure that the controller supports the hard drives being installed.
4.
Be sure the controller has the most recent firmware.
Hard drive is not recognized by the server