HP ProLiant ML310e HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 25

Diagnostic flowcharts

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Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 27)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 29)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. The available flowcharts include: • Start diagnosis flowchart (on page 27) • Remote diagnosis flowchart (on page 27) • General diagnosis flowchart (on page 29) • Power-on problems ("Power-on problems flowchart" on page 29) o Server power-on problems flowchart ("Server power-on problems flowchart (non-blade servers)" on page 29) o Server blade power-on problems flowchart (on page 30) • POST problems flowchart (on page 32) o Server POST problems flowchart ("Server POST problems flowchart (non-blade servers)" on page 33) o Server blade POST problems flowchart (on page 34) • Operating system boot problems flowchart (on page 34) • Fault indications flowchart (on page 35) o Server fault indications flowchart ("Server fault indications flowchart (non-blade servers)" on page 36) o Server blade fault indications flowchart (on page 37) Using the Diagnostic flowcharts Some information provided in the flowcharts can be further explained in conjunction with other sources of information provided on the HP website and in other sections of this document. To locate the appropriate information, click on the underlined text in the flowcharts. Troubleshooting flowchart reference websites Each flowchart contains references to external websites. The following websites correspond to the numbered websites in each flowchart: 1. HP Support Center (http://www.hp.com/go/hpsc) 2. HP ProLiant maintenance and service guides: Diagnostic flowcharts 25

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Diagnostic flowcharts 25
Diagnostic flowcharts
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
27
)," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
page
29
)." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
27
)
•
Remote diagnosis flowchart (on page
27
)
•
General diagnosis flowchart (on page
29
)
•
Power-on problems ("
Power-on problems flowchart
" on page
29
)
o
Server power-on problems flowchart ("
Server power-on problems flowchart (non-blade servers)
" on
page
29
)
o
Server blade power-on problems flowchart (on page
30
)
•
POST problems flowchart (on page
32
)
o
Server POST problems flowchart ("
Server POST problems flowchart (non-blade servers)
" on page
33
)
o
Server blade POST problems flowchart (on page
34
)
•
Operating system boot problems flowchart (on page
34
)
•
Fault indications flowchart (on page
35
)
o
Server fault indications flowchart ("
Server fault indications flowchart (non-blade servers)
" on page
36
)
o
Server blade fault indications flowchart (on page
37
)
Using the Diagnostic flowcharts
Some information provided in the flowcharts can be further explained in conjunction with other sources of
information provided on the HP website and in other sections of this document. To locate the appropriate
information, click on the underlined text in the flowcharts.
Troubleshooting flowchart reference websites
Each flowchart contains references to external websites. The following websites correspond to the numbered
websites in each flowchart:
1.
HP Support Center (
)
2.
HP ProLiant maintenance and service guides: