HP ProLiant ML310e HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 8

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Use this section as a reference for software tools and utilities. • HP resources for troubleshooting (on page 78) When additional information becomes necessary, use this section to identify websites and supplemental documents that contain troubleshooting information. • Support and other resources (on page 84) When you need to contact HP Technical Support, use this section to find the phone number and a list of the information needed prior to making the phone call. What's new The third edition of the HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting, part number 669443-XX3, includes the following additions and updates: • Added "Front Panel LEDs & Buttons (HP ProLiant ML and DL servers only) (on page 19)" to Common problem resolution. • Updated "Health status LED bar definitions (blades only) (on page 19)" in Common problem resolution. • Updated the following sections in the Remote troubleshooting (on page 21): o Remote troubleshooting tools (on page 21) o Using the OA CLI (on page 24) • Updated the following sections in Diagnostic flowcharts (on page 25): o Troubleshooting flowchart reference websites (on page 25) o Updated all flowcharts to add color to call out the hot links in each flowchart. • Added Power supply power LED is green but the server will not power on (on page 39) to the Hardware problems section. • Updated the following topics in the Hardware problems (on page 38) section: o Power supply problems (on page 39) o Third-party device problems (on page 42) o Testing the device (on page 42) o Drives are not recognized (on page 44) o Server response time is slower than usual (on page 45) o System does not boot from the drive (on page 46) o General fan problems are occurring (on page 47) o All fans in an HP BladeSystem c-Class enclosure are operating at a high speed (on page 47) o Stuck tape issue (on page 52) o Screen is blank for more than 60 seconds after you power up the server (on page 54) o Video colors are wrong (on page 55) o Network controller or FlexibleLOM is installed but not working (on page 56) • Made changes in the Software Tools and Solutions (on page 65) section: o Updated Erase utility (on page 68) o Updated HP Insight Remote Support software (on page 69) o Added HP Insight Online (on page 69) Using this guide 8

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Using this guide 8
Use this section as a reference for software tools and utilities.
•
HP resources for troubleshooting (on page
78
)
When additional information becomes necessary, use this section to identify websites and
supplemental documents that contain troubleshooting information.
•
Support and other resources (on page
84
)
When you need to contact HP Technical Support, use this section to find the phone number and a list of
the information needed prior to making the phone call.
What's new
The third edition of the
HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting
, part number
669443-XX3, includes the following additions and updates:
•
Added "Front Panel LEDs & Buttons (HP ProLiant ML and DL servers only) (on page
19
)" to Common
problem resolution.
•
Updated "Health status LED bar definitions (blades only) (on page
19
)" in Common problem resolution.
•
Updated the following sections in the Remote troubleshooting (on page
21
):
o
Remote troubleshooting tools (on page
21
)
o
Using the OA CLI (on page
24
)
•
Updated the following sections in Diagnostic flowcharts (on page
25
):
o
Troubleshooting flowchart reference websites (on page
25
)
o
Updated all flowcharts to add color to call out the hot links in each flowchart.
•
Added Power supply power LED is green but the server will not power on (on page
39
) to the Hardware
problems section.
•
Updated the following topics in the Hardware problems (on page
38
) section:
o
Power supply problems (on page
39
)
o
Third-party device problems (on page
42
)
o
Testing the device (on page
42
)
o
Drives are not recognized (on page
44
)
o
Server response time is slower than usual (on page
45
)
o
System does not boot from the drive (on page
46
)
o
General fan problems are occurring (on page
47
)
o
All fans in an HP BladeSystem c-Class enclosure are operating at a high speed (on page
47
)
o
Stuck tape issue (on page
52
)
o
Screen is blank for more than 60 seconds after you power up the server (on page
54
)
o
Video colors are wrong (on page
55
)
o
Network controller or FlexibleLOM is installed but not working (on page
56
)
•
Made changes in the Software Tools and Solutions (on page
65
) section:
o
Updated Erase utility (on page
68
)
o
Updated HP Insight Remote Support software (on page
69
)
o
Added HP Insight Online (on page
69
)