HP ProLiant ML310e HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 61
Application software problems
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Linux resources For troubleshooting information specific to Linux operating systems, see the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). To assist in possible LINUX installation issues on HP ProLiant servers, capture the cfg2html report before contacting HP technical support ("Contacting HP technical support or an authorized reseller" on page 84). For more information, see the cfg2html website (http://www.cfg2html.com). Application software problems Software locks up Action: 1. Check the application log and operating system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server. 3. Check the support website of the software vendor for known problems. 4. Review log files for changes made to the server which may have caused the problem. 5. Scan the server for viruses with an updated virus scan utility. Errors occur after a software setting is changed Action: Check the system logs to determine what changes were made, and then change settings to the original configuration. Errors occur after the system software is changed Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action: • Check the application log and operating system log for entries indicating why the software failed. • Check system settings to determine if they are the cause of the error. You may need to obtain the settings from the server setup utility and manually set the software switches. Refer to the application documentation, the vendor website, or both. • Check for overwritten files. Refer to the application documentation to find out which files are added by the application. • Reinstall the application. • Be sure you have the most current drivers. Software problems 61