Contents 4
Operating system boot problems flowchart
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34
Fault indications flowchart
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35
Hardware problems
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38
Procedures for all ProLiant servers
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38
Power problems
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38
Power source problems
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38
Power supply problems
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39
UPS problems
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39
General hardware problems
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40
Problems with new hardware
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40
Unknown problem
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41
Third-party device problems
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42
Internal system problems
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43
CD-ROM and DVD drive problems
.....................................................................................................
43
Drive problems (hard drives and solid state drives)
..............................................................................
43
Storage problems
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46
SD and MicroSD card problems
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46
USB drive key problems
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46
Fan problems
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47
HP Trusted Platform Module problems
................................................................................................
48
Memory problems
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48
Processor problems
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50
Tape drive problems
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51
Graphics and video adapter problems
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53
External device problems
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54
Video problems
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54
Mouse and keyboard problems
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55
Cable problems
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55
Network controller or FlexibleLOM problems
......................................................................................
56
Controller problems
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57
Expansion board problems
................................................................................................................
58
Software problems
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59
Operating system problems and resolutions
..................................................................................................
59
Operating system problems
...............................................................................................................
59
Operating system updates
.................................................................................................................
60
Restoring to a backed-up version
.......................................................................................................
60
When to reconfigure or reload software
.............................................................................................
60
Linux resources
................................................................................................................................
61
Application software problems
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61
Software locks up
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61
Errors occur after a software setting is changed
...................................................................................
61
Errors occur after the system software is changed
................................................................................
61
Errors occur after an application is installed
........................................................................................
61
ROM problems
..........................................................................................................................................
62
Remote ROM flash problems
.............................................................................................................
62
Boot problems
..................................................................................................................................
63
Software tools and solutions
.........................................................................................................
65
Server mode
..............................................................................................................................................
65
Product QuickSpecs
....................................................................................................................................
65
HP iLO Management Engine
.......................................................................................................................
65
HP iLO
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65