HP ScanJet Pro 2500 User Guide - Page 18

Scanner software (Windows)

The HP ScanJet Pro 2500 comes with a variety of Windows scanning software and drivers, including HP Scan,

ReadIris, and CardIris,

HP Scan software

Create, manage, and edit scan shortcuts by using HP Scan software.

HP Scanner Tools Utility

Use the HP Scanner Tools Utility to change the scanner's power management settings, and to find information

about scanner settings, status, and maintenance.

HP TWAIN

HP TWAIN allows scanning with TWAIN-compliant scan software from other (non-HP) vendors. Not all TWAIN-

compliant software works in the same way, so consult the software documentation for details on how to acquire

scans.

Scanner software (OS X)

The HP ScanJet Pro 2500 provides a scanner driver for Mac OS X. This allows the scanner to be used with an ICA-

compliant application, including the Image Capture and Preview applications that are already installed on a Mac

OS X.

●

Image Capture provides basic scanning features for scanning documents. Image Capture is available in the

Applications

folder.

●

HP Utility allows you to configure the device and assign the scan button workflow on a Mac OS X. HP Utility

is available in the

Applications/HP

folder.

Sleep Mode and auto-off settings

By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off automatically after

two hours of inactivity to conserve power.

Windows:

To change the default auto-off settings, complete these steps:

1.

Start the HP Scanner Tools Utility by doing one of the following:

●

Click

Start

, point to

Programs

or

All Programs

, point to

HP

, point to

ScanJet

, point to

2500 f1

, and

then click

Scanner Tools Utility

.

●

On the

Start

screen, click to HP Scanner Tools Utility tile.

2.

Click the

Settings

tab, and then select the appropriate sleep mode and auto-off settings.

●

To specify the period of inactivity after which the scanner automatically turns off, select the

appropriate value (

1 hour, 2 hours, 4 hours, or Never

) from the

Auto-Off: Turn off the scanner after:

drop down list.

Mac OS X:

Use HP Utility to change the default sleep and auto-off settings.

10

Chapter 1

Product overview

ENWW

Section	Page
Product overview	9
Product views	10
Front view	10
Back view	10
Serial and product numbers	11
Control panel	12
Product specifications	14
Technical specifications	14
Supported operating systems	14
Product dimensions	14
Power consumption, electrical specifications and acoustic emissions	14
Operating environment range	15
Product hardware setup and software installation	16
Hardware setup	16
How to get software updates	16
Product features	17
Product Features	17
Scanner software (Windows)	18
HP Scan software	18
HP Scanner Tools Utility	18
HP TWAIN	18
Scanner software (OS X)	18
Sleep Mode and auto-off settings	18
Use the scanner	19
Load originals	19
Document loading tips	19
Supported paper types	21
Load documents on the scanner glass	22
Load paper in the Automatic Document Feeder (ADF) input tray	23
Introduction	23
Required guidelines before loading documents	23
Load same-sized documents	24
Start a scan from the hardware	26
Scan from the control panel buttons	26
Use the scanning software (Windows)	26
Work with scan shortcuts	26
View scan shortcuts	27
Create scan shortcuts	27
Modify shortcuts	27
Scan by using the HP Scan software (Windows)	27
Scan to a picture (Windows)	27
Scan to a PDF (Windows)	27
Scan text for editing (OCR) (Windows)	28
Scan to Email (Windows)	28
Scan to cloud (Windows)	28
Scan long or extra-long documents (Windows)	29
Automatically detect page size (Windows)	29
Automatically detect color (Windows)	29
Scan using text-enhanced black and white mode (Windows)	29
Use the scanning software (OS X)	30
Scan documents (OS X)	30
Scan to email (OS X)	30
Scan from other applications (OS X)	30
Scanning tips	31
Optimize scanning and task speeds	31
Scanning fragile originals	31
Care and maintenance	33
HP Scanner Tools Utility Maintenance tab (Windows)	34
HP Utility (Mac OS X)	34
Clean the product	35
Clean the scanner glass	35
Introduction	35
Required items for cleaning	35
Clean the scanner glass	35
Clean the Automatic Document Feeder scanning strips	36
Introduction	36
Clean the scanning strips	36
Clean the rollers	37
Introduction	37
Clean the rollers	37
Replace parts	40
Replace the roller cover	40
Replace the roller kit	42
Replace the pick up roller module	44
Order parts and accessories	46
Solve problems	47
Basic troubleshooting tips	48
Test the scanner	49
Reset the scanner	50
Scanner installation troubleshooting	51
Check the cables	51
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	51
Paper jams	52
Clear jams from the scanner paper path	52
An item loaded in the scanner jams repeatedly	53
Paper feed issues	54
Paper jamming, skewing, misfeeds, or multiple-page feeds	54
Paper does not feed from the scanner	54
Originals are curling up in the scanner output tray.	54
Image quality problems	55
Scanned images are not straight	55
The scanned images have streaks or scratches	55
Scanned image is fuzzy	55
The scan is completely black or completely white	55
The bottom of the scanned image is cut off	55
Scanner operation problems	56
Connection issues	57
Check the USB connection	57
Buttons are not working properly	57
Scanner buttons are not working correctly	57
Scanning performance issues	58
Scanner does not scan right away	58
Scanner scans only one side of a two-sided page	58
Scanned pages are missing at the scan destination	58
Scanned pages are out of order at the scan destination	58
Scan files are too large	58
Power issues	59
Check that the scanner has power	59
Scanner will not turn on	59
Scanner keeps turning off	59
Additional troubleshooting	61

HP ScanJet Pro 2500 User Guide - Page 18

Scanner software (Windows), HP Scan software, HP Scanner Tools Utility, HP TWAIN

Page 18 highlights