HP ScanJet Pro 2500 User Guide - Page 7

Replace the roller cover ...32 Replace the roller kit ...34 Replace the pick up roller module ...36 Order parts and accessories ...38 4 Solve problems ...39 Basic troubleshooting tips ...40 Test the scanner ...41 Reset the scanner ...42 Scanner installation troubleshooting ...43 Check the cables ...43 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 43 Paper jams ...44 Clear jams from the scanner paper path ...44 An item loaded in the scanner jams repeatedly 45 Paper feed issues ...46 Paper jamming, skewing, misfeeds, or multiple-page feeds 46 Paper does not feed from the scanner ...46 Originals are curling up in the scanner output tray 46 Image quality problems ...47 Scanned images are not straight ...47 The scanned images have streaks or scratches 47 Scanned image is fuzzy ...47 The scan is completely black or completely white 47 The bottom of the scanned image is cut off 47 Scanner operation problems ...48 Connection issues ...49 Check the USB connection ...49 Buttons are not working properly ...49 Scanner buttons are not working correctly 49 Scanning performance issues ...50 Scanner does not scan right away 50 Scanner scans only one side of a two-sided page 50 Scanned pages are missing at the scan destination 50 Scanned pages are out of order at the scan destination 50 Scan files are too large ...50 Power issues ...51 Check that the scanner has power ...51 Scanner will not turn on ...51 Scanner keeps turning off ...51 Additional troubleshooting ...53 ENWW v