HP VS80 DLT VS80 Tape Drive User's Guide - Page 6

warranty hp learning products issued october 2000 : http://www.hp.com/go/support/tape may have a later version data protection contact hp americas europe asia pacific warranty customer service form warranty contents of this section warranty conditions exclusions limitations limited warranty statement for USA, Canada, Australia and New Zealand warranty conditions This warranty gives you specific legal rights. You may also have other rights which vary according to where you are located. Hewlett-Packard warrants its Surestore tape drives against defects in materials and workmanship for a period of three years, either from the date of delivery or, where the purchase price includes installation by Hewlett-Packard, from the date of installation. If a new HP Surestore tape drive is purchased as a component of an HP computer system, the tape drive warranty is automatically upgraded to the system warranty. You are entitled to: automatic three-year, next day unit exchange system matching warranty on HP systems (internal and external units), when purchased as a component of that system free technical call center assistance during the product support life (does not include telephone call cost) Further information is available via the web at: www.hp.com/support/tapewarranty During the first three years, the 24-hour Express Exchange program (not available in all countries) allows you to receive a replacement unit by next-day delivery upon verification of a faulty tape drive. Hewlett-Packard will, at its option, either repair or replace products that prove to be defective. Should Hewlett-Packard be unable to repair or replace the product within a reasonable period of time, a refund of the purchase price may be given upon return of the product. If you choose not to use Express Exchange, your HP Surestore tape drive must be serviced by one of the authorized repair depots within the country in which it was originally purchased. You must prepay shipping charges (together with all duty and taxes) for products returned for service. Except for products returned to you from another country, Hewlett-Packard will pay for return of products to you. If the drive is repaired by an authorized dealer, you will need to negotiate the method and cost of returning the drive with the dealer. exclusions The warranty on your HP SureStore tape drive does not apply to defects resulting from: improper or inadequate maintenance by the customer Customer-supplied software or interfaces Unauthorized modification or misuse Use of unsupported media Operation outside the environmental specifications for the product Improper site preparation and maintenance limitations Any implied warranty of merchantability or fitness is limited to the three-year duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so limitations or exclusions may not apply to you. limited warranty statement for USA, Canada, Australia and New Zealand HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or likenew. 1. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects. 2. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. 3. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. 4. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. 5. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province. 6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Consumer Warranty Sept 16/97 © 2000, Hewlett-Packard Company file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/common/contact/eng/warranty.htm [11/29/2001 8:33:46 AM]