HP VS80 DLT VS80 Tape Drive User's Guide - Page 7
customer service form, Backup Application Name and Version or Release - cleaning cartridge
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customer service form hp learning products issued october 2000 : http://www.hp.com/go/support/tape may have a later version data protection contact hp americas europe asia pacific warranty customer service form customer service form contents of this section contact information tape drive information computer system information SCSI bus configuration backup information information about the problem Please complete the following information about your system and the problem you are having before you call the HP Customer Support Center. You can print this form and fill in the necessary information before you call, or you can print and fax the completed form to the Customer Service Center. contact information Company or Organization: Contact Person/Title: (e.g., Mr. John Smith, Network Administrator) Contact Telephone Number: Fax Number: E-Mail Address: Mailing Address: tape drive information Model Name: (example: HP Surestore Ultrium 230i) Model Number: (example: HP C1555B) Serial Number: Firmware Revision: Date Purchased: Date of Last Cleaning: How many times has cleaning tape been used? computer system information Computer Make and Model: (example: HP NetServer E-series) Processor and Clock Speed: (example: Pentium 550) Amount of RAM: (example: 64 MB) Number of SCSI Controllers: Computer Operating System/Release (example: Novell NetWare 4.0, Windows NT 3.51, HP-UX 10.0) Operating System Patches Installed: (example: Service Pack 4) Number of Hard Disks/Size/Partitions: (example: Disk 1: 1.2 GB, 1 partition Disk 2: 1.8 GB, 2 partitions) Logical or Physical Mapping of Disks: (example: Disk 1 = C:/, Disk 2 = S:/) SCSI bus configuration Host Adapter Make and Model (example: Adaptec AHA-2940) SCSI bus (narrow or wide) SCSI ID Device Termination Internal / External Devices' Bus Type .. .. .. .. .. .. .. 7 SCSI Controller EXAMPLE SCSI ID 0 Device Hard disk Termination No Internal / External Internal 1 CD-ROM No Internal 3 Tape Drive (HP C1533A) No Internal 5 Tape Drive (DLT7000) Yes External 7 SCSI Controller Automatic HBA Devices' Bus Type Narrow / Single-ended Narrow / Single-ended Narrow / Single-ended Wide / Single-ended Wide / Single-ended backup information Backup Application Name and Version or Release: Are you using HP One Button Disaster Recovery? Do you back up user data only? Do you back up system information separately? (example: Windows registry files, NetWare NDS or bindery files) information about the problem Light Pattern During Problem: Any Audible Signals: Error Messages/Code Generated: Does the problem occur every time you try the operation? Does the problem occur if you use another backup device? What type of media are you using? (Brand, Capacity, Batch No.) Can you read the problem tape cartridge on another drive? What result do you get when you try a new cartridge? If you have an autoloader, are all cartridges affected the same way? Have you run any kind of diagnostics program, such as TapeAssure? What result was reported? Detailed Description of Problem: © 2000, Hewlett-Packard Company file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/common/contact/eng/csf.htm [11/29/2001 8:33:47 AM]
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