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HP Z800 HP Z800 Workstation Maintenance and Service Guide - Page 195

Diagnostics and troubleshooting

UPC - 884962082454

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6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 184 Locating ID labels on page 184 Locating warranty information on page 185 Diagnosis guidelines on page 186 Troubleshooting checklist on page 187 HP troubleshooting resources and tools on page 189 Troubleshooting scenarios and solutions on page 193 Self-troubleshooting with HP Vision Field Diagnostics on page 203 Diagnostic codes and errors on page 213 ENWW 183

Section	Page
Workstation overview	13
Description	13
System board architecture	13
Processor technology	14
Memory technology	14
Graphics	14
Expansion card slots	14
Addition features	14
Workstation components	15
Chassis components	16
Front panel components	17
Rear panel components	18
Specifications	19
Physical characteristics	19
Environmental specifications	20
Power supply description	21
Power supply voltages	21
Power supply currents	22
Power supply specifications	23
Power consumption and heat dissipation	23
System fans	24
Resetting the power supply	24
Ensuring proper ventilation	25
Features	25
ENERGY STAR Qualification	27
EUP compliance mode	28
Enabling EUP compliance mode	28
Disabling EUP compliance mode	28
Accessibility	28
Hyper-threading	29
SATA Power Management	29
Intel Turbo Boost Technology	29
HP Cool Tools	29
Setting up the operating system	30
Setting up the Microsoft operating system	31
Installing or upgrading device drivers	31
Transferring files and settings to your Windows workstation	31
Setting up Red Hat Enterprise Linux	32
Installing with the HP driver CD	32
Installing and customizing Red Hat-enabled workstations	33
Verifying hardware compatibility	33
Setting up Novell SLED	33
Updating the workstation	33
Updating the workstation after first boot	33
Upgrading the BIOS	33
Determining current BIOS	34
Upgrading BIOS	35
Upgrading device drivers	35
Restoring the operating system	36
Restore methods	36
Ordering backup software	37
Restoring Windows Vista	37
Ordering the RestorePlus! media	37
Restoring the operating system	37
Restoring Windows XP Professional	38
Creating RestorePlus! media	38
Creating HP Backup and Recovery (HPBR) media	39
Restoring the operating system	40
Using RestorePlus!	40
Using HPBR	40
Using the recovery partition	40
Restoring Novell SLED	40
Creating restore media	40
System management	42
BIOS ROM	42
The Computer Setup (F10) Utility	43
Computer Setup (F10) functionality	43
Accessing the Computer Setup (F10) Utility	45
The Computer Setup (F10) Utility menu	46
Workstation management	54
Initial workstation configuration and deployment	55
Installing a remote system	55
Replicating the setup	56
Copying a setup configuration to a single workstation	56
Copying a setup configuration to multiple workstations	57
Updating and managing software	58
HP Client Manager Software	58
Altiris Client Management Solutions	58
HP SoftPaq Download Manager	59
System Software Manager	60
Proactive Change Notification	60
Subscriber's Choice	60
ROM Flash	61
Remote ROM Flash	61
HPQFlash	61
F10 Flash	61
FailSafe Boot Block ROM	62
Recovering the workstation from Boot Block Recovery mode	62
Workstation security	63
Asset tracking	63
SATA hard disk drive security	64
DriveLock applications	65
Using DriveLock	65
Enabling DriveLock	66
Password security	67
Establishing a setup password using Computer Setup (F10) Utility	67
Establishing a power-on password using workstation setup	68
Entering a power-on password	68
Entering a setup password	69
Changing a power-on or setup password	69
Deleting a power-on or setup password	70
National keyboard delimiter characters	70
Clearing passwords	71
Chassis security	71
Side access panel key lock	71
Side access panel sensor (Smart Cover Sensor) (optional)	71
Setting the Side access panel sensor protection level	72
Cable lock (optional)	72
Fault notification and recovery	73
Drive Protection System	73
ECC fault prediction	73
Thermal sensors	73
Dual-state power button	74
Changing the power button configuration	74
Replacing components	75
Warnings and cautions	76
Service considerations	77
Cautions, warnings and safety precautions	77
ESD information	77
Generating static	77
Preventing ESD equipment damage	78
Personal grounding methods and equipment	78
Grounding the work area	79
Recommended ESD prevention materials and equipment	79
Tools and software requirements	80
Special handling of components	80
Cables and connectors	80
Hard drives	81
Lithium coin cell battery	81
Customer self-repair	81
Removing and installing components	82
Component locations	83
Disassembly order	85
Predisassembly procedures	86
Cable lock (optional)	87
Side access panel	88
Removing the side access panel	88
Installing the side access panel	88
Airflow guide	89
Removing the airflow guide	89
Installing the airflow guide	90
Expansion card support	90
Removing the expansion card support	90
Installing the expansion card support	92
Right side panel	93
Removing the right side panel	93
Installing the right side panel	93
Power supply	93
Removing the power supply	93
Installing the power supply	94
Speaker	94
Removing the speaker	94
Installing the speaker	95
Side access panel sensor (optional)	95
Removing the side access panel sensor	95
Installing the side access panel sensor	96
Power connections	97
Front bezel	98
Removing the front bezel	98
Installing the front bezel	98
Front panel I/O cable assembly	99
Removing the front panel I/O cable assembly	99
Installing the front panel I/O cable assembly	101
Power switch cable assembly	103
Removing the power switch cable assembly	103
Installing the power switch cable assembly	104
Optical bay filler tray	104
Removing a filler tray	104
Installing a filler tray	106
Optical disk drive	107
Removing an optical disk drive from the optical drive bay	107
Installing an optical disk drive in the optical drive bay	109
Notice for Blu-ray optical drives	111
Blu-ray movie playback	111
Blu-ray movie playback compatibility and update	111
Slot load optical disk drive (optional)	112
Removing the slot load optical disk drive	112
Installing the slot load optical disk drive	115
Hard disk drive	118
Removing a hard disk drive from the hard drive bay	119
Installing a hard disk drive in the hard drive bay	120
Hard disk drive cable configuration	120
Installing a hard disk drive	121
Removing a hard disk drive from the slot load optical bay	124
Installing a hard disk drive in the slot load optical bay	128
Removing a hard disk drive from the optical drive bay	132
Installing a hard disk drive in the optical drive bay	134
Installing dual SFF hard drives in the optical drive bay	136
Installing the hard drives	136
Configuring the cabling	138
Expansion card guide/front fan holder	139
Removing the expansion card guide/front fan holder	139
Installing the expansion card guide/front fan holder	142
System fans	143
Removing the rear system fan assembly	143
Installing the rear system fan assembly	144
Installing a second front system fan	145
Memory fans	149
Removing the memory fans	149
Installing the memory fans	150
Memory	151
DIMM installation guidelines	151
Supported DIMM configurations	151
BIOS errors and warnings	152
Removing a DIMM	153
Installing a DIMM	154
Required DIMM installation order	154
Single processor configuration	154
Dual processor configuration	154
Installing the DIMM	155
Expansion card slot identification	157
Expansion card slot description	157
Expansion card configuration restrictions for power supplies	158
Choosing an expansion card slot	159
PCIe card	160
Removing a PCIe card	160
Installing a PCIe card	161
PCI card	163
Removing a PCI card	163
Installing a PCI card	164
Liquid cooling solution	166
Removing the liquid cooling solution	166
Installing a liquid cooling solution	173
CPU heatsink	184
Removing the CPU heatsink	184
Installing the CPU heatsink	186
CPU	188
Removing a CPU	188
Installing a CPU	189
System board	190
Removing the system board	190
Installing the system board	192
Battery	192
Removing the battery	192
Installing the battery	194
Product recycling	194
Diagnostics and troubleshooting	195
Calling technical support	196
Locating ID labels	196
Locating warranty information	197
Diagnosis guidelines	198
Diagnosis at startup	198
Diagnosis during operation	199
Troubleshooting checklist	199
HP troubleshooting resources and tools	201
HP Support Assistant	201
HP Help and Support Center	201
E-support	201
Troubleshooting a problem	202
Instant Support and Active Chat	202
Customer Advisories, Customer and Security Bulletins, and Customer Notices	202
Product Change Notifications	202
Helpful hints	202
At startup	203
During operation	203
Customizing the monitor display	204
Troubleshooting scenarios and solutions	205
Solving minor problems	205
Solving power supply problems	207
Testing power supply	207
Solving diskette problems	208
Solving hard drive problems	210
Solving display problems	211
Solving audio problems	213
Solving printer problems	214
Self-troubleshooting with HP Vision Field Diagnostics	215
Overview	215
Downloading and accessing HP Vision Field Diagnostics	217
Accessing HP Vision Field Diagnostics on the workstation	218
Creating and using a bootable USB key	218
Creating and using a bootable DVD	218
Using the HP Memory Test utility	218
User interface	219
Survey tab	219
Test tab	221
Status tab	223
History tab	223
Errors tab	223
Help tab	224
Saving and printing information in HP Vision Field Diagnostics	225
Diagnostic codes and errors	225
Diagnostic LED and audible (beep) codes	225
LED color definitions	229
POST error messages	230
Configuring RAID devices	236
Maximum hard drive configurations	236
Configuring SATA RAID devices	237
Attaching SATA HDDs	237
Configuring system BIOS	238
Creating RAID volumes	239
Configuring SAS RAID devices	240
Supported configurations	240
SAS RAID 0 configuration	241
SAS RAID 1 configuration	242
SAS RAID 1E configuration	243
Deleting RAID volumes	244
Connector pins	245
System board designators	255
Routine Care	257
General cleaning safety precautions	257
Cleaning the workstation case	257
Cleaning the keyboard	257
Cleaning the monitor	258
Cleaning the mouse	258
Locating HP resources	259
Product information	260
Product support	261
Product documentation	262
Product diagnostics	263
Product updates	264