HP ZBook 17 Maintenance and Service Guide - Page 127
Battery discharges too fast, Control Panel > Power Options - specs
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Items Tips and tricks Procedures 2. Verify battery condition if battery cycle life is over specs (i.e., long life of 1000-cycle life and 3-year warranty). Battery may have premature capacity loss within its cycle life or warranty. 3. If issue remains, test with a verified working battery and verify battery status lights and battery conditions. 4. If issue remains, replace system board. 5. Verify the new replacement. See the computer user guide for instructions regarding battery maintenance and increasing battery life. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. Battery discharges too fast Items Procedures Symptoms Battery has good status light but discharges too fast Possible causes AC adapter and/or battery. Troubleshooting steps Verify AC adapter Determine whether the computer needs the AC adapter to boot and operate. Sometimes, intermittently bad AC adapter and loose connection between adapter and computer results in inability to charge battery and causes short run time. 1. Inspect AC adapter to verify that it is working. 2. Test with AC adapter alone and with a verified working AC adapter. Verify battery: Battery capacity can degrade over time, so check the warranty coverage. Run a battery test to confirm if issue is hardware-related. 1. Review battery power plans in Control Panel > Power Options that may consume more energy and discharge battery faster. Resetting default to Power Saver option can conserve battery power. 2. Determine whether any graphics processing is running. 3. Verify battery maintenance and operations. Leaving the battery at a high level of charge in a high-temperature environment for extended periods accelerates the loss of capacity. 4. Test and calibrate battery using HP PC Hardware Diagnostics (UEFI). 5. Verify battery life cycle using HP Support Assistant tool. If battery cycle life is over specs (long life battery of 1000-cycle life and 3-year warranty), battery may have capacity loss beyond its lifecycle or warranty. 6. Compare discharge time with a verified working battery (remove AC adapter) using Hardware Diagnostics (UEFI) > Hard Drive Tests > Extensive Test > Loop until error. Tips and tricks To conserve battery power, turn off Wireless On-Off button and other peripherals/USB devices, applications, processes (in Task Manager) when not in use; also, reduce screen brightness. Common issues and possible solutions 113