HP ZBook 17 Maintenance and Service Guide - Page 156
Hard drive/solid-state drive not recognized, No boot to operating system (no read/write error), Items
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Hard drive/solid-state drive not recognized Items Symptom Hard drive is not recognized during POST Procedures Possible causes Loose connection, faulty hard drive, faulty drive configuration/BIOS setting. Troubleshooting steps 1. Perform a hard reset (8. Hard reset on page 102). 2. Reset BIOS to default. 3. Verify hard drive connection and flex cable. Reseat hard drive and cable connection. For multiple storage devices, keep the primary drive with the operating system and remove other devices. 4. Use the HP Hardware Diagnostics tool to verify the drive is recognized and test it. 5. If the hard drive fails diagnostics, record failure and have the drive replaced. 6. Identify when the issue is related to software. If the hard drive passes diagnostics, test the drive on a verified working computer. If the failure follows the drive, reinstall the operating system to make sure software is not an issue. 7. Test with a verified working hard drive. If it is still not recognized, the system board is faulty. NOTE: If the drive is seen in BIOS and Diagnostics, try a secure erase prior to replacing a drive as this may resolve related issues. No boot to operating system (no read/write error) Items Procedures Symptoms ● Post error message: Boot Device not found (3F0) ● Hang when booting to operating system Possible causes Operating system, loose connection, faulty hard drive, BIOS configuration, Secure Boot. Troubleshooting steps 1. Verify if Secure Boot is enabled in BIOS. Secure Boot prevents legacy boot devices from starting the computer, including bootable CDs and DVDs. For more information, see http://support.hp.com/us-en/document/c03653226. 2. Reset BIOS to default. Be sure that BIOS Boot Mode in Boot Option is set up properly for bootable device and its operating system (i.e., UEFI Native for Windows 8). Another example, choosing Legacy Boot Order for an UEFI device will cause "Boot Device not found (3F0)" error. 3. Verify hard drive connection and flex cable. Reseat connection. For multiple storage devices, keep the primary drive with the operating system and remove other devices. 4. Use PC Hardware Diagnostics tool to test. Record failure code and have the hard drive replaced. 5. If there is no error, reinstall the operating system using HP Restore. 6. Test with a verified working operating system hard drive, if available. Note If there is a hard drive POST error message, see POST Error Messages and User Actions on page 152. 142 Chapter 7 Troubleshooting guide