HP ZBook 17 Maintenance and Service Guide - Page 157

Read-write error, Slow performance, Blue screen (BSOD) error, Common Blue Screen Error Messages

Get HP ZBook 17 PDF manuals and user guides View all HP ZBook 17 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 157 highlights

Read-write error Items Procedures Symptoms Possible causes ● Post error message (i.e., error Loose connection, faulty hardware. code 301) Troubleshooting steps ● Hang when working on data, files, documents 1. Perform a hard reset (8. Hard reset on page 102). 2. Reset BIOS to default (9. Soft reset (Default Settings) on page 103). 3. Verify drive connection and flex cable. Reseat connection (10. Reseat cables and connections on page 103). 4. Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the hard drive replaced. 5. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and its files in Windows (using command "CHKDSK /f /r /x"). Use HP Restore to reinstall the operating system, if needed. 6. Test with a verified working hard drive. If it is not recognized, the system board is faulty. Note If there is a hard drive POST error message, see POST Error Messages and User Actions on page 152. Slow performance Items Symptoms Slow performance even when performing small read/write operations Tips & tricks Procedures Possible causes Operating system files, hard drive is full. Troubleshooting steps 1. Transfer data from the hard drive to create more space. Microsoft recommends at least 200 MB to sync system files. 2. Perform disk defragmentation to consolidate fragmented data on the hard drive so it will work more efficiently. NOTE: Do not defrag an SSD. For optimal system performance, you need to place your operating system and all of your most commonly used applications and files in the fastest hard drive (solid-state drive) and fastest areas on the drive (primary partition of 200 GB max). See Routine Maintenance for Performance Improvement on page 154). Blue screen (BSOD) error Faulty hard drive may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make sure the drive is functional. If all of the tests pass, see Common Blue Screen Error Messages on page 154 for detailed troubleshooting steps. Common issues and possible solutions 143

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
Read-write error
Items
Procedures
Symptoms
●
Post error message (i.e., error
code 301)
●
Hang when working on data,
files,
documents
Possible causes
Loose connection, faulty hardware.
Troubleshooting steps
1.
Perform a hard reset (
8. Hard reset
on page
102
).
2.
Reset BIOS to default (
9. Soft reset (Default Settings)
on page
103
).
3.
Verify drive connection and
flex
cable. Reseat connection (
10. Reseat cables and
connections
on page
103
).
4.
Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the
hard drive replaced.
5.
If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and
its
files
in Windows (using command
“CHKDSK /f /r /x”
). Use HP Restore to
reinstall the operating system, if needed.
6.
Test with a
verified
working hard drive. If it is not recognized, the system board is
faulty.
Note
If there is a hard drive POST error message, see
POST Error Messages and User Actions
on page
152
.
Slow performance
Items
Procedures
Symptoms
Slow performance even when
performing small read/write
operations
Possible causes
Operating system
files,
hard drive is full.
Troubleshooting steps
1.
Transfer data from the hard drive to create more space. Microsoft recommends at least
200 MB to sync system
files.
2.
Perform disk defragmentation to consolidate fragmented data on the hard drive so it
will work more
efficiently.
NOTE:
Do not defrag an SSD.
Tips & tricks
For optimal system performance, you need to place your operating system and all of your
most commonly used applications and
files
in the fastest hard drive (solid-state drive) and
fastest areas on the drive (primary partition of 200 GB max).
See
Routine Maintenance for Performance Improvement
on page
154
).
Blue screen (BSOD) error
Faulty hard drive may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make
sure the drive is functional. If all of the tests pass, see
Common Blue Screen Error Messages
on page
154
for
detailed troubleshooting steps.
Common issues and possible solutions
143