HP ZBook 17 Maintenance and Service Guide - Page 131

BIOS password, Performance (OS)

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BIOS password Items Procedures Symptoms Possible causes Some sections are unavailable (grayed BIOS administration password is required. out) Troubleshooting steps 1. Review F10 BIOS Setup Overview to determine which features must be enabled. 2. Your BIOS settings may be managed by a BIOS administrator password setup. 3. If you lost or forgot user password, contact your IT personnel. 4. If you lost or forgot administrator password, contact HP service to reset the password. This process requires a unique UUID. Reference HP F10 Setup Overview http://h10032.www1.hp.com/ctg/Manual/c04460979 http://h10032.www1.hp.com/ctg/Manual/c04685655 2015 Business PC models - see the BIOS F10 Setup technical white paper at http://support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. Performance (OS) NOTE: Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. Make sure that all the needed device drivers are installed. If an operating system other than the factory operating system is installed, check whether the operating system is supported and the application is certified for the version of the operating system. HP ships and supports Windows 7 with BIOS Legacy boot mode and Windows 8, 10 with BIOS UEFI boot mode. Therefore, HP recommends that you switch BIOS boot mode from Legacy to UEFI Native for clean Windows 8, 10 installations, or to UEFI Hybrid (if available) for upgrading the option from Windows 7 to Windows 8, 10. UEFI Windows 8, 10 avoids many unexpected behaviors (i.e., blue screen error, graphics/video issues) in the BIOS Legacy setting. Common issues and possible solutions 117

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BIOS password
Items
Procedures
Symptoms
Some sections are unavailable (grayed
out)
Possible causes
BIOS administration password is required.
Troubleshooting steps
1.
Review F10 BIOS Setup Overview to determine which features must be enabled.
2.
Your BIOS settings may be managed by a BIOS administrator password setup.
3.
If you lost or forgot user password, contact your IT personnel.
4.
If you lost or forgot administrator password, contact HP service to reset the password.
This process requires a unique UUID.
Reference
HP F10 Setup Overview
ctg/Manual/c04460979
ctg/Manual/c04685655
2015 Business PC models – see the BIOS F10 Setup technical white paper at
, enter your computer model, and then go to
Manuals
>
White papers
>
HP PC BIOS F10 Setup Guide
.
Performance (OS)
NOTE:
Most software problems occur as a result of the following:
●
The application was not installed or
configured
correctly.
●
There is
insufficient
memory available to run the application.
●
There is a
conflict
between applications.
Make sure that all the needed device drivers are installed.
If an operating system other than the factory operating system is installed, check whether the operating
system is supported and the application is
certified
for the version of the operating system.
HP ships and supports Windows 7 with BIOS Legacy boot mode and Windows 8, 10 with BIOS UEFI boot mode.
Therefore, HP recommends that you switch BIOS boot mode from Legacy to UEFI Native for clean Windows 8,
10 installations, or to UEFI Hybrid (if available) for upgrading the option from Windows 7 to Windows 8, 10.
UEFI Windows 8, 10 avoids many unexpected behaviors (i.e., blue screen error, graphics/video issues) in the
BIOS Legacy setting.
Common issues and possible solutions
117