HP ZBook 17 Maintenance and Service Guide - Page 135
Freeze at Windows Logo (hang/lockup), Windows Advanced Boot Option
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Windows Advanced Boot Option Windows 7: 1. Press F8 to open the Windows Advanced Boot Option screen. 2. Select Disable automatic restart on system failure to view error messages. Windows 8: 1. Press F11 (System Recovery) to open the Windows Advanced Boot Option screen. 2. Select Startup Settings to view error messages. Freeze at Windows Logo (hang/lockup) Items Procedures Symptoms ● Has power, light activity, fan spinning ● HP Logo displays briefly ● Attempt to boot to operating system and freeze/hang at Windows logo ● No response to pressing num lock or caps lock key Possible causes Conflict of instructions from multiple programs or drivers; installing a new hardware or program that is not compatible (may also cause a blue screen error-see blue screen issue). Common issues and possible solutions 121