HP dx2310 Service Reference Guide: HP Compaq dx2310 MT/dx2318 MT Business PCs, - Page 76

Solving Hardware Installation Problems, Add Hardware Wizard

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Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP Home/ Professional will automatically recognize the device and configure the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP and Vista, use the Add Hardware Wizard and follow the instructions that appear on the screen. Problem A new device is not recognized as part of the system. Computer will not start. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power cables are unplugged. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. Power switch of new external device is not turned on. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. See "Interpreting Diagnostic Lights and Audible Codes" to determine possible causes. 3. If you still cannot resolve the issue, contact Customer Support. Service Reference Guide 490778-001 D-5

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Service Reference Guide
490778-001
D–5
Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an
additional drive or expansion card. If you install a plug and play device, Windows XP Home/
Professional will automatically recognize the device and configure the computer. If you install a
non–plug and play device, you must reconfigure the computer after completing installation of the
new hardware. In Windows XP and Vista, use the
Add Hardware Wizard
and follow the
instructions that appear on the screen.
Problem
Cause
Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that pins
in the connector are not bent down.
Cable(s) of new external
device are loose or
power cables are
unplugged.
Ensure that all cables are properly
and securely connected and that pins
in the cable or connector are not
bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device with
the computer system.
When the system
advised you of changes
to the configuration, you
did not accept them.
Reboot the computer and follow the
instructions for accepting the
changes.
A plug and play board
may not automatically
configure when added if
the default configuration
conflicts with other
devices.
Use Windows XP Device Manager to
deselect the automatic settings for the
board and choose a basic
configuration that does not cause a
resource conflict. You can also use
Computer Setup to reconfigure or
disable devices to resolve the
resource conflict.
Computer will not start.
Wrong memory modules
were used in the
upgrade or memory
modules were installed
in the wrong location.
1. Review the documentation that
came with the system to
determine if you are using the
correct memory modules and to
verify the proper installation.
2. Observe the beeps and LED
lights on the front of the
computer. See
“Interpreting
Diagnostic Lights and Audible
Codes”
to determine possible
causes.
3. If you still cannot resolve the
issue, contact Customer Support.