HP dx2310 Service Reference Guide: HP Compaq dx2310 MT/dx2318 MT Business PCs, - Page 89

Solving CD-ROM and DVD Problems, Clean CD or DVD with a CD

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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause System will not boot from CD-ROM or DVD drive. The CD-ROM or DVD boot is not enabled through the Computer Setup utility. Non-bootable CD in drive. CD-ROM or DVD devices are not detected or driver is not loaded. Drive is not connected properly or not properly configured. Movie will not play in the DVD drive. Cannot eject compact disc (tray-load unit). Movie may be regionalized for a different country. Decoder software is not installed. Disc not properly seated in the drive. CD-ROM, CD-RW, DVDROM, or DVD-R/RW drive cannot read a disc or takes too long to start. CD has been inserted upside down. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. CD or DVD disc is dirty. Windows does not detect the CD-ROM or DVD-ROM drive. Solution Run the Computer Setup utility and enable booting to removable media and verify boot order settings. Try a bootable CD in the drive. 1. Reconnect power and data cables to the drive. 2. Install correct device driver. See the documentation that came with the DVD drive. Install decoder software. 1. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. 2. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. Re-insert the CD with the label facing up. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. Clean CD or DVD with a CD cleaning kit. 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the computer and let Windows detect the device. D-18 490778-001 Service Reference Guide

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D–18
490778-001
Service Reference Guide
Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Problem
Cause
Solution
System will not boot from
CD-ROM or DVD drive.
The CD-ROM or DVD
boot is not enabled
through the Computer
Setup utility.
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Non-bootable CD in
drive.
Try a bootable CD in the drive.
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Drive is not connected
properly or not properly
configured.
1. Reconnect power and data
cables to the drive.
2. Install correct device driver.
Movie will not play in the
DVD drive.
Movie may be
regionalized for a
different country.
See the documentation that came
with the DVD drive.
Decoder software is not
installed.
Install decoder software.
Cannot eject compact disc
(tray-load unit).
Disc not properly seated
in the drive.
1. Turn off the computer and insert
a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
CD-ROM, CD-RW, DVD-
ROM, or DVD-R/RW drive
cannot read a disc or takes
too long to start.
CD has been inserted
upside down.
Re-insert the CD with the label
facing up.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD
cleaning kit.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the computer and let
Windows detect the device.