Hikvision ERI-Q108-P8 User Manual - Page 142

Possible Reasons

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ERI-Q10x-Px NVR User Manual 5. Verify the HDD is detected and is in good condition. 6. Select Menu > HDD > General. 7. If the HDD is not detected or the status is Abnormal, replace the dedicated HDD according to the requirement. 8. Check if the fault is solved by step 1 to step 3. 9. If it is solved, finish the process. If not, contact an engineer from our company for further processing. The status of the added IP camera displays as "Disconnected" when it is connected through Private Protocol. Select Menu > Camera > Camera > IP Camera to get the camera status. Possible Reasons • Network failure, and the NVR and IP camera lost connections. • The configured parameters are incorrect when adding the IP camera. • Insufficient bandwidth. 1. Verify the network is connected. 2. Connect the NVR and PC with the RS-232 cable. 3. Open the Super Terminal software, and execute the ping command. Input "ping IP" (e.g. ping 172.6.22.131). Simultaneously press Ctrl and C to exit the ping command. If there exists return information and the time value is low, the network is normal. 4. Verify the configuration parameters are correct. 5. Select Menu > Camera > Camera > IP Camera. 6. Verify the following parameters are the same with those of the connected IP devices, including IP address, protocol, management port, user name, and password. 7. Verify the bandwidth is enough. 8. Select Menu > Maintenance > Net Detect > Network Stat. 9. Check the usage of the access bandwidth and see if the total bandwidth has reached its limit. 10. Check if the fault is solved by steps 1 to step 3. 11. If it is solved, finish the process. If not, contact an engineer from our company for further processing. UM ERI-Q10x-Px 030118NA 141

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ERI-Q10x-Px NVR User Manual
UM ERI-Q10x-Px 030118NA
141
Verify the HDD is detected and is in good condition.
5.
Select
Menu > HDD > General
.
6.
If the HDD is not detected or the status is Abnormal, replace the dedicated HDD according to the
7.
requirement.
Check if the fault is solved by step 1 to step 3.
8.
If it is solved, finish the process. If not, contact an engineer from our company for further processing.
9.
The status of the added IP camera displays as “Disconnected” when it is connected through Private Protocol.
Select
Menu > Camera > Camera > IP Camera
to get the camera status.
Possible Reasons
•
Network failure, and the NVR and IP camera lost connections.
•
The configured parameters are incorrect when adding the IP camera.
•
Insufficient bandwidth.
Verify the network is connected.
1.
Connect the NVR and PC with the RS-232 cable.
2.
Open the Super Terminal software, and execute the ping command. Input “ping IP” (e.g. ping
3.
172.6.22.131).
Simultaneously press
Ctrl
and
C
to exit the ping command.
If there exists return information and the time value is low, the network is normal.
Verify the configuration parameters are correct.
4.
Select
Menu > Camera > Camera > IP Camera
.
5.
Verify the following parameters are the same with those of the connected IP devices, including IP address,
6.
protocol, management port, user name, and password.
Verify the bandwidth is enough.
7.
Select
Menu > Maintenance > Net Detect > Network Stat
.
8.
Check the usage of the access bandwidth and see if the total bandwidth has reached its limit.
9.
Check if the fault is solved by steps 1 to step 3.
10.
If it is solved, finish the process. If not, contact an engineer from our company for further processing.
11.