Hikvision ERI-Q108-P8 User Manual - Page 143

Enter the System Info interface

Get Hikvision ERI-Q108-P8 PDF manuals and user guides View all Hikvision ERI-Q108-P8 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 143 highlights

ERI-Q10x-Px NVR User Manual The IP camera frequently goes online and offline and the status of it displays as "Disconnected." Possible Reasons • The IP camera and the NVR versions are not compatible. • Unstable power supply of IP camera. • Unstable network between IP camera and NVR. • Limited flow by the switch connected with IP camera and NVR. 1. Verify the IP camera and the NVR versions are compatible. 2. Enter the IP camera Management interface Menu > Camera > Camera > IP Camera, and view the firmware version of connected IP camera. 3. Enter the System Info interface Menu > Maintenance > System Info > Device Info, and view the firmware version of NVR. 4. Verify power supply of IP camera is stable. 5. Verify the power indicator is normal. 6. When the IP camera is offline, please try the ping command on PC to check if the PC connects with the IP camera. 7. Verify the network between IP camera and NVR is stable. 8. When the IP camera is offline, connect PC and NVR with the RS-232 cable. 9. Open the Super Terminal, use the ping command and keep sending large data packages to the connected IP camera and check if there exists packet loss. Simultaneously press Ctrl and C to exit the ping command. Example: Input ping 172.6.22.131 -l 1472 -f. 10. Verify the switch is not flow control. 11. Check the brand, model of the switch connecting IP camera and NVR, and contact the manufacturer of the switch to check if it has the flow control function. If so, turn it down. 12. Check if the fault is solved by the step 1 to step 4. 13. If it is solved, finish the process. If not, contact an engineer from our company for further processing. No monitor connected to the NVR locally, and when you manage the IP camera to connect with the device by Web browser remotely, the status displays as Connected. And then you connect the device to the monitor via VGA or HDMI™ interface and reboot the device, there is black screen with the mouse cursor. UM ERI-Q10x-Px 030118NA 142

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
ERI-Q10x-Px NVR User Manual
UM ERI-Q10x-Px 030118NA
142
The IP camera frequently goes online and offline and the status of it displays as “Disconnected.”
Possible Reasons
•
The IP camera and the NVR versions are not compatible.
•
Unstable power supply of IP camera.
•
Unstable network between IP camera and NVR.
•
Limited flow by the switch connected with IP camera and NVR.
Verify the IP camera and the NVR versions are compatible.
1.
Enter the IP camera Management interface
Menu > Camera > Camera > IP Camera
, and view the firmware
2.
version of connected IP camera.
Enter the System Info interface
Menu > Maintenance > System Info > Device Info
, and view the firmware
3.
version of NVR.
Verify power supply of IP camera is stable.
4.
Verify the power indicator is normal.
5.
When the IP camera is offline, please try the ping command on PC to check if the PC connects with the IP
6.
camera.
Verify the network between IP camera and NVR is stable.
7.
When the IP camera is offline, connect PC and NVR with the RS-232 cable.
8.
Open the Super Terminal, use the ping command and keep sending large data packages to the connected
9.
IP camera and check if there exists packet loss.
Simultaneously press
Ctrl
and
C
to exit the ping command.
Example:
Input ping 172.6.22.131 –l 1472 –f.
Verify the switch is not flow control.
10.
Check the brand, model of the switch connecting IP camera and NVR, and contact the manufacturer of the
11.
switch to check if it has the flow control function. If so, turn it down.
Check if the fault is solved by the step 1 to step 4.
12.
If it is solved, finish the process. If not, contact an engineer from our company for further processing.
13.
No monitor connected to the NVR locally, and when you manage the IP camera to connect with the device
by Web browser remotely, the status displays as Connected. And then you connect the device to the
monitor via VGA or HDMI™ interface and reboot the device, there is black screen with the mouse cursor.