IBM 865263Y Handbook - Page 42

Diagnostic utility, Netfinity 4000R Diagnostic

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Error message Explanation All other error messages, or a recurrence of a problem An error has occurred that requires service. Action: Record the error message and any other symptoms; then, follow the instructions in Appendix A, "Help and service information" on page 73 to place a service call to IBM. Software-generated error messages These messages appear if a problem or conflict is detected by the application program, the operating system, or both. Error messages for operating-system and other software problems are generally text messages, but they also can be numeric messages. For information about these software error messages, refer to the information that comes with the operating system or application program, or both. Diagnostic utility If you suspect a problem with a hard disk drive, or have received an error message indicating a hard disk drive problem, or are preparing to make a service call to the IBM HelpCenter, run the hard disk drive diagnostic utility and record the results. To run the hard disk drive utility, Insert the Netfinity 4000R Diagnostic CD in the CD-ROM drive Restart the server. When the menu is presented, press 1 to select the diagnostics. Select the test to run, or other options in the utility. 32 Netfinity® 4000R User's Handbook

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Error message
Explanation
All other error
messages, or a
recurrence of a problem
An error has occurred that requires service.
Action:
Record the error message and any other
symptoms; then, follow the instructions in
Appendix
A, “Help and service information” on
page
73 to place a service call to IBM.
Software-generated error messages
These messages appear if a problem or conflict is detected by the application
program, the operating system, or both.
Error messages for operating-system and
other software problems are generally text messages, but they also can be numeric
messages.
For information about these software error messages, refer to the
information that comes with the operating system or application program, or both.
Diagnostic utility
If you suspect a problem with a hard disk drive, or have received an error message
indicating a hard disk drive problem, or are preparing to make a service call to the
IBM HelpCenter, run the hard disk drive diagnostic utility and record the results.
To run the hard disk drive utility,
±
Insert the
Netfinity 4000R Diagnostic
CD in the CD-ROM drive
±
Restart the server.
±
When the menu is presented, press 1 to select the diagnostics.
±
Select the test to run, or other options in the utility.
32
Netfinity
4000R User's Handbook