Intel S5520SC Service Guide - Page 48

Bootable CD-ROM/DVD-ROM Disk Is Not Detected - raid

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Troubleshooting Check the following: 1. If you are running the software from a USB floppy disk, CD-ROM, or DVD-ROM, try a different disk. 2. Check your system using virus detection software. 3. Uninstall and reinstall the software. Make sure all necessary files are installed. 4. If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. 5. If you suspect a transient voltage spike, power outage, or brownout occurred, reload the software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands. / NOTE Random errors in data files: If you have random errors in your data files, they may be getting corrupted by voltage spikes on your power line. If you experience any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the system power cord. Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) The Microsoft Windows* operating systems do not include all of the drivers for the Intel® chipsets, on-board NICs, and other components. For a link to the current drivers and chipset files, see "Additional Information and Software". Hard Drive(s) are not Recognized Check the following: 1. Make sure the drive is not disabled in the BIOS Setup. 2. Make sure the drive is connected correctly and plugged into the power supply. 3. Make sure the drive is compatible. See "Additional Information and Software" for a link to the tested drives. 4. Make sure you have not exceeded the power budget for the server. See "Additional Information and Software" for a link to software to check your power budget. 5. Verify your SAS or SATA drives are connected to the correct ports on the workstation board and the chassis backplane. See your chassis documentation for details about backplane connections. 6. If using a RAID configuration with SAS or SATA drives, make sure the RAID card is installed correctly. Bootable CD-ROM/DVD-ROM Disk Is Not Detected Check the following: „ Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device. 38 Intel® Workstation Board S5520SC Service Guide

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Troubleshooting
38
Intel® Workstation Board S5520SC Service Guide
Check the following:
1.
If you are running the software from a USB floppy disk, CD-ROM, or DVD-ROM, try a different disk.
2.
Check your system using virus detection software.
3.
Uninstall and reinstall the software. Make sure all necessary files are installed.
4.
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is
incorrect), a marginal power supply, or other random component failures.
5.
If you suspect a transient voltage spike, power outage, or brownout occurred, reload the software and try
running it again. Symptoms of voltage spikes include a flickering video display, unexpected system
reboots, and the system not responding to user commands.
/
NOTE
Random errors in data files:
If you have random errors in your data files, they may
be getting corrupted by voltage spikes on your power line. If you experience any of
the above symptoms that might indicate voltage spikes on the power line, you may
want to install a surge suppressor between the power outlet and the system power
cord.
Devices are not Recognized under Device Manager
(Microsoft Windows* Operating System)
The Microsoft Windows* operating systems do not include all of the drivers for the Intel
®
chipsets, on-board
NICs, and other components. For a link to the current drivers and chipset files, see
“Additional Information and
Software”
.
Hard Drive(s) are not Recognized
Check the following:
1.
Make sure the drive is not disabled in the BIOS Setup.
2.
Make sure the drive is connected correctly and plugged into the power supply.
3.
Make sure the drive is compatible. See
“Additional Information and Software”
for a link to the tested drives.
4.
Make sure you have not exceeded the power budget for the server. See
“Additional Information and
Software”
for a link to software to check your power budget.
5.
Verify your SAS or SATA drives are connected to the correct ports on the workstation board and the
chassis backplane.
See your chassis documentation for details about backplane connections.
6.
If using a RAID configuration with SAS or SATA drives, make sure the RAID card is installed correctly.
Bootable CD-ROM/DVD-ROM Disk Is Not Detected
Check the following:
±
Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.