Intermec CV41 CV41 Vehicle Mount Computer (Windows CE) User Guide - Page 104

About the Intermec Dashboard, Troubleshoot Your Computer, Troubleshoot the Wi-Fi Connection

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Chapter 8 - Troubleshoot and Maintain the Computer About the Intermec Dashboard The Intermec Dashboard is designed to provide proactive monitoring of your mobile computers to prevent downtime. You can easily see the health of the device and can help pinpoint the source of a problem to determine if it is hardware or software related. Intermec Dashboard displays information such as the status of network connections, battery usage, storage space, and internal devices. It also provides system information such as the operating system, firmware, and hardware configuration. • Press the Intermec Dashboard button ( ? ) on the keypad. Intermec Dashboard is highly integrated with SmartSystems Foundation. You can use SmartSystems Foundation to remotely monitor the health of your computers. For more information, refer to the SmartSystems online help. Troubleshoot Your Computer Use the troubleshooting tables in this section to fix problems with the Wi-Fi connection, 802.1x security, or general problems with operating the computer. Note: If you send the computer in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer. Troubleshoot the Wi-Fi Connection Use this troubleshooting table to help solve problems with your 802.11 radio connection. Problems With the Wi-Fi Connection Problem Solution When you turn on the computer after it Host may have deactivated or lost current terminal was suspended for a while (10 to 15 emulation session. In a TCP/IP direct connect network, minutes or longer), it can no longer send turn off the "Keep Alive" message from host to or receive messages over the network. maintain the TCP session while the computer is suspended. 90 CV41 Vehicle Mount Computer (Windows CE) User Guide

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Chapter 8 — Troubleshoot and Maintain the Computer
90
CV41 Vehicle Mount Computer (Windows CE) User Guide
About the Intermec Dashboard
The Intermec Dashboard is designed to provide proactive monitoring
of your mobile computers to prevent downtime. You can easily see the
health of the device and can help pinpoint the source of a problem to
determine if it is hardware or software related. Intermec Dashboard
displays information such as the status of network connections,
battery usage, storage space, and internal devices. It also provides
system information such as the operating system, firmware, and
hardware configuration.
•
Press the Intermec Dashboard button (
?
) on the keypad.
Intermec Dashboard is highly integrated with SmartSystems
Foundation. You can use SmartSystems Foundation to remotely
monitor the health of your computers. For more information, refer to
the SmartSystems online help.
Troubleshoot Your Computer
Use the troubleshooting tables in this section to fix problems with the
Wi-Fi connection, 802.1x security, or general problems with operating
the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your
802.11 radio connection.
Note:
If you send the computer in for service, it is your responsibility
to save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Problems With the Wi-Fi Connection
Problem
Solution
When you turn on the computer after it
was suspended for a while (10 to 15
minutes or longer), it can no longer send
or receive messages over the network.
Host may have deactivated or lost current terminal
emulation session. In a TCP/IP direct connect network,
turn off the “Keep Alive” message from host to
maintain the TCP session while the computer is
suspended.