Intermec PC23d PC23 and PC43 Desktop Printer User Manual - Page 119

Chapter 5 - Troubleshoot the Printer Problems and Possible Solutions (Continued) Problem Possible Solution The printout is dark or there is excessive bleeding on the media. Try these possible solutions in order: • Make sure your media setting is appropriate for the type of media you are using. • The contrast may be too high. Decrease the contrast. • The printhead voltage may be incorrect or the energy control may be faulty. For help, contact your Intermec representative. There are dark lines along the The printhead may be dirty. Clean the media path. printhead. There are white vertical lines on the printout. Try these possible solutions in order: • The printhead may be dirty. Clean the printhead. • There may be missing dots on the printhead. Replace the printhead. Part of a dotted line is missing. Try these possible solutions in order: • The printhead may be failing. Replace the printhead. • The strobe signal may be failing. For help, contact your Intermec service representative. The inner edge of the printout is Try these possible solutions in order: missing. • The media may not be properly installed or aligned. Reload the media. • The media margin or X-start parameter may be set too low. Increase the setting. The content on my printout is The print speed may be too high. Lower compressed. the print speed. Nothing shows up on my thermal The ink-coated side of the ribbon may not transfer printout. be facing the media. Reload the ribbon. When I feed or print a label, the Make sure the Print Method is set to ribbon is not taken up. Instead, it Ribbon (TTR). spills out the front of the printer. PC23 and PC43 Desktop Printer User Manual 105