Intermec PC23d PC23 and PC43 Desktop Printer User Manual - Page 120

Settings Main Menu or Con tab web gt; System Settings &gt, Manage I/O

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Chapter 5 - Troubleshoot the Printer Problems and Possible Solutions (Continued) Problem Possible Solution The ribbon breaks. Try these possible solutions in order: • Make sure your media setting is appropriate for the type of media you are using. • Make sure that the ribbon is fitted correctly. Reload the ribbon. • The energy control may be faulty. For help, contact your Intermec Service representative. The Ethernet or wireless network Try these possible solutions: connection is not working correctly. • Make sure your network cable is securely connected to your printer and a straight "pin-to-pin" cable, not a "crossover" cable. • Make sure your PC is correctly configured for and connected to your network. • Make sure your printer is correctly configured for your network. I cannot connect to the printer web page. If you are connecting your printer with a crossover network cable, you may need to disable the web browser's proxy settings on your computer to access the printer web page. The printer has RFID media After you load RFID media, restart the loaded, but it is not writing to the printer to let the printer identify the tags. RFID media type or run the RFID calibration wizard. The RFID module is installed in The printer is not communicating the printer, but "RFID" does not properly with the RFID hardware. For appear in the menu. help, contact your local Intermec representative. None of the RFID commands work. RFID is disabled. Enable RFID from the web page or the Main Menu. Go to Settings (Main Menu) or Configure tab (web page) > System Settings > Manage I/O. 106 PC23 and PC43 Desktop Printer User Manual

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Chapter 5 — Troubleshoot the Printer
106
PC23 and PC43 Desktop Printer User Manual
The ribbon breaks.
Try these possible solutions in order:
•
Make sure your media setting is
appropriate for the type of media you
are using.
•
Make sure that the ribbon is fitted
correctly. Reload the ribbon.
•
The energy control may be faulty. For
help, contact your Intermec Service
representative.
The Ethernet or wireless network
connection is not working
correctly.
Try these possible solutions:
•
Make sure your network cable is
securely connected to your printer and
a straight “pin-to-pin” cable, not a
“crossover” cable.
•
Make sure your PC is correctly
configured for and connected to your
network.
•
Make sure your printer is correctly
configured for your network.
I cannot connect to the printer
web page.
If you are connecting your printer with a
crossover network cable, you may need to
disable the web browser’s proxy settings
on your computer to access the printer
web page.
The printer has RFID media
loaded, but it is not writing to the
tags.
After you load RFID media, restart the
printer to let the printer identify the
RFID media type or run the RFID
calibration wizard.
The RFID module is installed in
the printer, but “RFID” does not
appear in the menu.
The printer is not communicating
properly with the RFID hardware. For
help, contact your local Intermec
representative.
None of the RFID commands
work.
RFID is disabled. Enable RFID from the
web page or the Main Menu. Go to
Settings (Main Menu) or Configure
tab (web page) > System Settings >
Manage I/O
.
Problems and Possible Solutions
(Continued)
Problem
Possible Solution