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Konica Minolta bizhub C25 bizhub C25 Printer / Copier / Scanner User Guide - Page 307

Service Messages, SERVICE CALL xxxx

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Service Messages These messages indicate a more serious fault that can only be corrected by a customer service engineer. If one of these messages appears, turn the machine off, then turn it on again. If the problem persists, contact your local vendor or authorized service provider. This service message... MACHINE TROUBLE SERVICE CALL (xxxx) means... Do this... An error has been Reboot the machine. detected with the This often clears the item indicated "xxxx" service message, in the service mes- and machine opera- sage. tion can resume. If the problem persists, contact Technical Support. 10-48 Status, Error, and Service Messages

Section	Page
Contents	7
Ch.1 Introduction	14
Getting Acquainted with Your Machine	15
Space Requirements	15
Part Names	17
Front View	17
Rear View	19
Front View with Options	19
Drivers CD/DVD	20
Printer Drivers (PostScript Drivers)	20
Printer Drivers (PCL Drivers)	20
Printer Drivers (XPS Drivers)	20
Printer Drivers (PPD Files)	21
Scanner Drivers	21
PC Fax Drivers	22
Applications CD/DVD	22
Applications	22
Documentation CD/DVD	24
Documentation	24
System Requirements	25
Ch.2 Control Panel and Configuration Menu	26
About the Control Panel	27
Control Panel Indicators and Keys	27
Display Indications	30
Main Screen (Copy Mode)	30
Main Screen (Scan Mode)	33
Main Screen (Fax Mode)	36
Print Screen	37
Media Size Indications	38
Media Type Indications	39
Checking the Machine Status and Settings	40
TONER REMAINING	40
REPORT/STATUS Menu	40
TOTAL PRINT	41
SUPPLY STATUS	41
TX/RX RESULT	42
REPORT	42
Configuration Menu Overview	44
UTILITY Menu	44
ACCESSIBILITY Menu	46
MACHINE SETTING Menu	49
PAPER SETUP Menu	51
ADMIN. MANAGEMENT Menu	54
COPY SETTING Menu	72
DIAL REGISTER Menu	75
FAX TX OPERATION Menu	76
FAX RX OPERATION Menu	76
REPORTING Menu	76
SCAN SETTING Menu	77
PS/PCL PRINT Menu	80
PROOF/PRINT MENU	81
PAPER MENU	82
QUALITY MENU	85
SYS DEFAULT MENU	103
MEMORY PRINT Menu	110
Ch.3 Media Handling	114
Media	115
Specifications	115
Types	116
Plain Paper (Recycled Paper)	116
Thick Stock	118
Envelope	118
Label	119
Letterhead	120
Postcard	121
Glossy Media	122
Single Side Only	122
Special Paper	123
Guaranteed Imageable (Printable) Area	124
Imageable Area-Envelopes	124
Page Margins	124
Loading Media	125
How do I load media?	125
Tray 1 (Manual Feed Tray)	125
Loading Plain Paper, Single Side Only and Special Paper	125
Other Media	127
Loading Envelopes	128
Loading Label Sheets/Letterheads/Postcards/Thick Stock and Glossy Media	130
Tray 2	132
Loading Plain Paper, Single Side Only and Special Paper	132
Loading Label Sheets/Letterhead/Postcards/Thick Stock and Glossy Media	134
Tray 3 (Optional Lower Feeder Unit PF-P09)	137
Loading Plain Paper, Single Side Only and Special Paper	137
About Duplex Printing	140
How do I autoduplex?	140
Output Tray	142
Media Storage	143
Original Media	144
Specifications	144
Documents that can be placed on the original glass	144
Documents that can be loaded into the ADF	145
Loading a Document	146
Placing a document on the original glass	146
Loading a document into the ADF	147
Ch.4 Using the Printer Driver	148
Selecting Printer Options/Defaults (for Windows)	149
Windows XP/Vista/7/Server 2003/Server 2008/Server 2008 R2 (PCL6, PS, XPS)	149
Uninstalling the Printer Driver (for Windows)	151
Windows XP/Vista/7/Server 2003/Server 2008/Server 2008 R2 (PCL6, PS, XPS)	151
Displaying Printer Driver Settings (for Windows)	152
Windows 7/Server 2008 R2	152
Windows Vista/Server 2008	152
Windows XP/Server 2003	152
Printer Driver Settings	153
Common Buttons	153
Advanced Tab (PostScript Printer Driver Only)	154
My Tab	154
Basic Tab	155
Layout Tab	156
Cover Page Tab	156
Watermark/Overlay Tab	157
Quality Tab	158
Other Tab	158
Limitations on printer driver functions installed with Point and Print	159
Ch.5 Memory Direct	160
Memory Direct	161
Printing From a Connected USB Memory Device	161
Ch.6 Using the Copier	164
Making Basic Copies	165
Basic Copy Operation	165
Specifying the Copy Quality Setting	166
Selecting the Document Type	166
Specifying the Copy Density	167
Specifying the Copy Sharpness	167
Specifying the Zoom Ratio	167
Selecting a Preset Zoom Ratio	168
Specifying a Custom Zoom Ratio	168
Selecting the Media Tray	168
Making Advanced Copies	169
Setting 2in1/4in1 Copying	169
2in1/4in1 Copying From the ADF	169
2in1/4in1 Copying From the Original Glass	169
Setting a Copy Function	170
ID Card Copying	171
Repeat Copying	172
Poster Copying	173
Setting Duplex (Double-Sided) Copying	174
Duplex (Double-Sided) Copying From the ADF	174
Duplex (Double-Sided) Copying From the Original Glass	175
Duplex (Double-Sided) Document Copying	176
Setting Collated (Sort) Copying	177
Collated (Sort) Copying From the ADF	177
Collated (Sort) Copying From the Original Glass	177
Ch.7 Using the Scanner	178
Scanning From a Computer Application	179
Basic Scanning Operation	179
Windows TWAIN Driver Settings	180
Windows WIA Driver Settings	182
Macintosh TWAIN Driver Settings	183
Scanning With the Machine	185
Basic Scanning Operation	185
Specifying the Data Location	187
Saving Data on a Computer Connected (Scan to PC)	187
Saving Data on a USB Memory Device (Scan to USB Memory)	188
Specifying the Destination Address (Scan to E-mail/FTP/ SMB)	189
Directly Entering the E-mail Address	189
Selecting From the Favorite List	190
Selecting a Speed Dial Destination	190
Selecting a Group Dial Destination	191
Selecting From the Address Book	192
Searching the Address Book	193
Searching an LDAP Server	194
Specifying Multiple Destination Addresses	195
Editing a Specified Destination Address	196
Deleting a Specified Destination Address	196
Registering/Editing Addresses	197
Registering in the Favorite List	197
Deleting From the Favorite List	198
Registering Speed Dial Destinations (Direct Input)	198
Registering Speed Dial Destinations (LDAP Search)	199
Editing/Deleting Speed Dial Destinations	201
Registering Group Dial Destinations	202
Editing/Deleting Group Dial Destinations	203
Selecting the Data Format	204
Selecting the Scan Quality Setting	205
Selecting the Resolution	205
Selecting the Scan Mode	205
Selecting the Scan Density	205
Specifying the Scan Sharpness	206
Setting Duplex (Double-Sided) Scanning	207
Setting the Scan Size	208
Setting the Scan Color	208
Specifying the Subject	208
Deleting a Queued Transmission Job	209
Ch.8 Replacing Consumables	210
Replacing Consumables	211
About Toner Cartridges	211
Replacing a Toner Cartridge	214
Replacing an Imaging Unit	219
Replacing the Waste Toner Bottle	227
Replacing the Transfer Roller	230
Replacing the Transfer Belt Unit	233
Replacing the Fuser Unit	240
Ch.9 Maintenance	246
Maintaining the Machine	247
Cleaning the Machine	249
Exterior	249
Media Rollers	250
Cleaning the Media Feed Rollers (Manual Feed Tray)	250
Cleaning the Media Feed Rollers (Tray 2/3)	252
Cleaning the Media Transfer Rollers for Tray 3	253
Cleaning the Media Feed Rollers for the ADF	254
Laser Lens	255
Ch.10 Troubleshooting	260
Introduction	261
Printing a Configuration Page	262
Preventing Media Misfeeds	263
Understanding the Media Path	264
Clearing Media Misfeeds	265
Media Misfeed Messages and Clearing Procedures	266
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller	267
Clearing a Media Misfeed in Tray 2	269
Clearing a Media Misfeed in Tray 3	272
Clearing a Media Misfeed from the ADF	275
Clearing a Media Misfeed from the Duplex	277
Clearing a Media Misfeed from the Fuser Unit	278
Solving Problems with Media Misfeeds	282
Solving Other Problems	286
Solving Problems with Printing Quality	292
Status, Error, and Service Messages	298
Status Messages	298
Error Messages	299
Service Messages	307
Ch.11 Installing Accessories	308
Introduction	309
Antistatic Protection	310
Dual In-Line Memory Module (DIMM)	311
Installing a DIMM	311
Hard Disk Kit HD-P03	314
Installing the Hard Disk Kit HD-P03	314
CF Adapter MK-725 and CompactFlash Card	317
Installing the CF Adapter MK-725 and CompactFlash card	317
Lower Feeder Unit PF-P09	321
Kit Contents	321
Installing Lower Feeder Unit PF-P09	321
Ch.12 Appendix	324
Technical Specifications	325
Consumable Life Expectancy Chart	329
User-Replaceable	329
Service-Replaceable	330
Entering Text	331
Key Operation	331
Entering Fax Numbers	331
Entering Names	332
Entering E-mail Addresses	332
Changing Input Mode	333
Inputting Example	333
Correcting Text and Input Precautions	334
Our Concern for Environmental Protection	335
What is an ENERGY STAR product?	335