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Kyocera TASKalfa 4501i 3501i/4501i/5501i Operation Guide Rev-1 2013.6 - Page 465

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Troubleshooting > Troubleshooting Message Cannot offset this paper.* Checkpoints Did you select a paper size/type that cannot be offset? Cannot perform remote - printing. Cannot print the - specified number of copies.* Cannot process this ― job.* Corrective Actions Reference Page If the selected paper is not changed and [Continue] is pressed, offset is released. Select the available paper. Press [Continue] to print. page 6-17 Remote printing is prohibited. The job is canceled. Press [End]. page 8-27 Only one copy is available. Press - [Continue] to continue printing. Press [Cancel] to cancel the job. Restricted by Authorization settings. ― The job is canceled. Press [End]. ― Restricted by Job Accounting. The page 9-29 job is canceled. Press [End]. Cannot punch at the specified position. Have you selected a position that cannot be punched? Cannot punch this paper. Did you select a paper size/type that cannot be punched? Cannot staple at the specified position. Have you selected a position that cannot be stapled? Cannot staple this paper.* Did you select a paper size/type that cannot be stapled? Cannot use ##### due to ― a failure. Check the document processor. Is the top cover of the document processor open? Is the document processor open? Check the main unit right tray. Is the main unit right tray closed? Is the acceptable storage capacity exceeded? Check the paper in the - multi purpose tray. Check the side feeder. - If the selected paper is not changed and [Continue] is pressed, punch is released. Select the available paper. Press [Continue] to print. page 6-19 If the selected paper is not changed and [Continue] is pressed, punch is released. Select the available paper. Press [Continue] to print. page 6-19 If the selected paper is not changed and [Continue] is pressed, staple is released. Select the available paper. Press [Continue] to print. page 6-18 If the selected paper is not changed and [Continue] is pressed, staple is released. Select the available paper. Press [Continue] to print. page 6-18 Call service. ― Close the document processor cover. Close the document processor. Open the main unit right tray. Remove the paper. Printing then resumes. The paper size is different. Set selected size paper and press [Continue]. The side feeder is not installed correctly. Attach the side feeder. ― ― - - page 3-34 - 10-25

Section	Page
Preface	2
Overview	3
Machine Features	4
Color and Image Quality Functions	8
Basic Color Modes	8
Adjusting Image Quality	9
Guides Provided with the Machine	10
About the Operation Guide (this Guide)	11
Structure of the guide	11
Conventions Used in This Guide	12
Contents	16
Menu Map	23
1 Legal and Safety Information	43
Notice	44
Safety Conventions in This Guide	44
Environment	45
Precautions for Use	46
Laser Safety (Europe)	47
SAFETY OF LASER BEAM (USA)	48
Safety Instructions Regarding the Disconnection of Power	49
WARNING	49
Radio Tag Technology	49
Other precautions (for users in California, the United States)	49
Warranty (the United States and Canada)	50
Legal Restriction on Copying/Scanning	51
EN ISO 7779	51
EK1-ITB 2000	51
Legal Information	52
Energy Saving Control Function	58
Automatic 2-Sided Copy Function	58
Resource Saving - Paper	58
Environmental benefits of \	58
Energy Star (ENERGY STAR®) Program	59
2 Installing and Setting up the Machine	61
Part Names	62
Machine Exterior	62
Connectors/Interior	64
With Optional Equipments Attached	65
Determining the Connection Method and Preparing Cables	66
Connection Example	66
Preparing Necessary Cables	67
Connecting Cables	68
Connecting LAN Cable	68
Connecting USB Cable	69
Connecting the Power Cable	69
Power On/Off	70
Power On	70
Power Off	71
Installing Software	73
Software on DVD (Windows)	73
Installing Printer Driver in Windows	74
Uninstalling the Software	76
Installing Printer Driver in Macintosh	77
Setting TWAIN Driver	79
Setting WIA Driver	80
Login/Logout	81
Login	81
Logout	82
Default Settings of the Machine	83
Setting Date and Time	83
Network Setup (LAN Cable Connection)	85
Quick Setup Wizard	88
Checking the Counter	90
Additional Preparations for the Administrator	91
To Send Documents to a PC	91
To E-mail Scanned Images	91
To Strengthen the Security	91
Command Center RX	93
Accessing Command Center RX	94
Changing Security Settings	95
Changing Host Name	96
E-mail settings	97
Registering Destinations	100
Registering a Custom Box	101
Transferring data from our other products	102
Migrating the Address Book	102
3 Preparation before Use	107
Using the Operation Panel	108
Operation Panel Keys	108
Adjusting the Operation Panel Angle	109
Touch Panel Display	110
Home Screen	110
Display for Originals and Paper	114
Display of keys that cannot be set	114
Original Preview	115
Enter key and Quick No. Search key	117
Help Screen	118
Accessibility Functions (Magnifying the View)	119
Energy Saver function	120
Low Power Mode and Auto Low Power Mode	120
Sleep and Auto Sleep	121
Loading Paper	122
Before Loading Paper	123
Loading in the Cassettes	124
Loading Paper in the Multi Purpose Tray	132
Paper stopper	136
Specifying Paper Size and Media	137
Preparation for Sending a Document to a PC	142
Making a note of the computer name and full computer name	142
Making a note of the user name and domain name	143
Creating a Shared Folder, Making a Note of a Shared Folder	144
Configuring Windows Firewall (for Windows 7)	148
Registering Destinations in the Address Book	152
Adding a Destination (Address Book)	152
Adding a Destination on One Touch Key (One Touch Key)	160
4 Printing from PC	163
Printing from PC	164
Printer driver print settings screen	167
Printer Driver Help	168
Changing the default printer driver settings (Windows 7)	168
Canceling printing from a computer	168
Banner printing	169
Printing Data Saved on the Printer	176
Private Print/Stored Job	176
Quick Copy/Proof and Hold	178
5 Operation on the Machine	181
Loading Originals	182
Placing Originals on the Platen	182
Loading Originals in the Document Processor	183
Checking the Equipment's Serial Number	185
Program	186
Registering Programs	187
Recalling Programs	187
Editing and Deleting Programs	189
Application	190
Installing Applications	190
Activating/Deactivating Application	191
Deleting Applications	193
Registering Shortcuts (Copy, Send, and Document Box Settings)	194
Adding Shortcuts	194
Editing and Deleting Shortcuts	195
Using the Internet Browser	196
Launching and Exiting the Browser	196
Using the Browser Screen	197
Canceling Jobs	198
Canceling Jobs	198
Canceling printing from a computer	199
Copying	200
Basic Operation	200
Reserve Next	201
Interrupt Copy	202
Sending	203
Basic Operation	204
Specifying Destination	206
Checking and Editing Destinations	214
Confirmation Screen of Destinations	215
Sending to Different Types of Destinations (Multi Sending)	216
WSD Scan/DSM Scan	217
Scanning using TWAIN	221
Scanning a document placed in the machine	221
Scanning a document stored in a custom box	223
Scanning with FMU Connection	225
Using FMU Connection to scan an original	225
How to use the FAX Function	226
What is Document Box?	227
Basic Operation for Document Box	228
Using a Custom Box	233
Creating a New Custom Box (Add/Edit Box)	233
Editing Custom Box	235
Storing Documents (Store File)	236
Printing Documents (Print)	237
Sending Documents (Send)	238
Editing Documents	240
Deleting Documents	244
Job Box	245
Outputting Repeat Copy Jobs	245
Form for Form Overlay	246
Printing Documents Stored in Removable USB Memory	248
Saving Documents to USB Memory (Scan to USB)	250
Check the USB memory information	251
Removing USB Memory	252
Manual Staple	253
6 Using Various Functions	255
Functions Available on the Machine	256
Copy	256
Send	258
Custom Box (Store File, Printing, Send)	260
Removable Memory (Store File, Printing Documents)	263
Functions	265
Original Size	265
Paper Selection	266
Mixed Size Originals	267
Original Orientation	269
Fold	270
Collate/Offset	271
Staple/Punch	272
Paper Output	275
Density	275
Original Image	276
EcoPrint	277
Color Selection	277
Sharpness	278
Background Density Adj.	278
Prevent Bleed-thru	279
Zoom	280
Combine	284
Margin/Centering, Margin, Centering	286
Border Erase	287
Booklet	289
Duplex	292
Cover	295
Form Overlay	296
Page #	297
Memo Page	299
Image Repeat	300
Text Stamp	301
Bates Stamp	303
Continuous Scan	305
Auto Image Rotation	306
Negative Image	306
Mirror Image	306
Job Finish Notice	307
File Name Entry	307
Priority Override	308
Repeat Copy	308
DP Read Action	309
Skip Blank Page	309
2-sided/Book Original, Book Original	310
Sending Size	311
File Format	312
File Separation	315
Scan Resolution, Resolution	315
E-mail Subject/Body	315
Send and Print	316
Send and Store	316
FTP Encrypted TX	317
File Size Confirmation	317
Delete after Printed	317
Delete after Transmitted	317
Storing Size	318
Encrypted PDF Password	318
JPEG/TIFF Print	319
XPS Fit to Page	319
Functions Available in the Home Screen	320
Send to Me (E-mail)	320
Send to Me from Box (E-mail)	320
7 Status/Job Cancel	321
Checking Job Status	322
Details of the Status Screens	324
Checking Detailed Information of Jobs	329
Checking Job History	331
Checking the Detailed Information of Histories	333
Sending the Log History	333
Pause and Resumption of Jobs	334
Canceling of Jobs	334
Priority Override for Waiting Jobs	335
Reordering Print Jobs	336
Device/Communication	337
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	338
8 Setup and Registration (System Menu)	339
System Menu	340
Operation Method	340
System Menu Settings	342
Cassette/MP Tray Settings	345
Common Settings	347
Home	366
Copy	366
Send	367
Document Box/Removable Memory	372
FAX	373
Printer	373
Report	375
System/Network	381
Edit Destination	391
User Login/Job Accounting	391
User Property	392
Date/Timer/Energy Saver	392
Adjustment/Maintenance	395
Internet	398
Application	398
9 User Authentication and Accounting (User Login, Job Accounting)	399
User Login	400
First User Login Administration	400
User Login Setting	400
User Login	402
Authentication Security	404
Adding a User (Local User List)	406
Changing User Properties	409
Local Authorization	413
Group Authorization Set.	413
Guest Authorization Set.	416
Obtain NW User Property	419
Simple Login Settings	421
ID Card Settings	424
Job Accounting Setting	425
First Job Accounting Setup	425
Job Accounting Setting	425
Job Accounting	427
Login/Logout	427
Job Accounting Access	428
Job Accounting (Local)	429
Accounting List	430
Managing Accounts	431
Default Setting	434
Counting the Number of Pages Printed	436
Apply Limit	438
Copier/Printer Count	438
Unknown ID Job	439
10 Troubleshooting	441
Regular Maintenance	442
Cleaning	442
Toner Container Replacement	446
Waste Toner Box Replacement	449
Replacing Staples	452
Disposing of the Punch Waste	456
Troubleshooting	458
Solving Malfunctions	458
Responding to Messages	463
Adjustment/Maintenance	476
Clearing Paper Jams	479
Clearing a Staple Jam	503
11 Appendix	507
Optional Equipment	508
Overview of Optional Equipment	508
Optional Applications	514
Character Entry Method	516
Entry Screens	516
Entering Characters	518
Paper	519
Basic Paper Specifications	519
Choosing the Appropriate Paper	520
Special Paper	523
Specifications	528
Common functions	528
Copy functions	530
Printer functions	531
Scanner functions	531
Document Processor (Option)	532
Paper Feeder (500-sheet x 2) (Option)	532
Large Capacity Feeder (1,500-sheet x 2) (Option)	533
Side Feeder (3,000-sheet) (Option)	533
1,000-Sheet Finisher (Option)	534
4,000-Sheet Finisher (Option)	535
Hole Punch Unit (Option)	535
Mailbox (Option)	536
Center-Folding Unit (Option)	536
Inner Job Separator (Option)	537
Inner Job Separator (JS-732) (Option)	537
Right Job Separator (Option)	538
Banner Tray (Option)	538
Glossary	539

Match case Limit results 1 per page

10-25

Troubleshooting > Troubleshooting

Cannot offset this

paper.

Did you select a paper size/type

that cannot be offset?

If the selected paper is not changed

and [Continue] is pressed, offset is

released.

Select the available paper. Press

[Continue] to print.

page 6-17

Cannot perform remote

printing.

—

Remote printing is prohibited.

The job is canceled. Press [End].

page 8-27

Cannot print the

specified number of

copies.

—

Only one copy is available. Press

[Continue] to continue printing.

Press [Cancel] to cancel the job.

—

Cannot process this

job.

―

Restricted by Authorization settings.

The job is canceled. Press [End].

―

Restricted by Job Accounting. The

job is canceled. Press [End].

page 9-29

Cannot punch at the

specified position.

Have you selected a position that

cannot be punched?

If the selected paper is not changed

and [Continue] is pressed, punch is

released.

Select the available paper. Press

[Continue] to print.

page 6-19

Cannot punch this

paper.

Did you select a paper size/type

that cannot be punched?

If the selected paper is not changed

and [Continue] is pressed, punch is

released.

Select the available paper. Press

[Continue] to print.

page 6-19

Cannot staple at the

specified position.

Have you selected a position that

cannot be stapled?

If the selected paper is not changed

and [Continue] is pressed, staple is

released.

Select the available paper. Press

[Continue] to print.

page 6-18

Cannot staple this

paper.

Did you select a paper size/type

that cannot be stapled?

If the selected paper is not changed

and [Continue] is pressed, staple is

released.

Select the available paper. Press

[Continue] to print.

page 6-18

Cannot use ##### due to

a failure.

―

Call service.

―

Check the document

processor.

Is the top cover of the document

processor open?

Close the document processor

cover.

―

Is the document processor open?

Close the document processor.

―

Check the main unit

right tray.

Is the main unit right tray closed?

Open the main unit right tray.

—

Is the acceptable storage capacity

exceeded?

Remove the paper. Printing then

resumes.

—

Check the paper in the

multi purpose tray.

—

The paper size is different. Set

selected size paper and press

[Continue].

page 3-34

Check the side feeder.

—

The side feeder is not installed

correctly. Attach the side feeder.

—

Message

Checkpoints

Corrective Actions

Reference

Page