Lacie d2 Network 2 User Manual - Page 66

Windows Users,

Get Lacie d2 Network 2 PDF manuals and user guides View all Lacie d2 Network 2 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 66 highlights

LaCie d2 Network 2 • DESIGN BY NEIL POULTON User Manual Troubleshooting page 66 I cannot copy a file larger than 4 GB to the drive. Are you connected to the computer via USB? When you connect the d2 Network 2 to a computer via USB, the USB share of the drive that mounts on the computer is formatted in MS-DOS (FAT32). This format limits file sizes to 4 GB. To transfer >4GB files to the d2 Network 2, disconnect the USB cable and connect the Ethernet cable. See sections 3.4.3. Disconnecting the USB Connection then 2. Connecting to a Network. Alternatively, you can reformat the USBShare to HFS+, which permit larger file sizes (see section 4.11. Dashboard: Drive Information). The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Is the drive connected to a standard USB port on your computer? If your drive is connected to a standard USB port, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a HiSpeed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. For more information, please see sections 5.1. Optimizing Data Transfers. Does your computer or operating sys- See sections 1.1. Minimum System Requirements and 5.1. Opti- tem support Hi-Speed USB 2.0? mizing Data Transfers for more information. The capacity of the disk is not the total one written on the packaging. When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity is dedicated for the Ethernet connection. This can be modified; see 4.11. Dashboard: Drive Information. The drive is making clicking noises. Is the sound "soft clicking" or "hard clicking"? Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes: ✦✦ The drive could be corrupted. Reformatting the drive can solve this issue. ✦✦ The drive could have a failure in the external power supply or power cable. Try using a different one, if possible. Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usually indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above. 6.4.2. Windows Users Problem Question Solution The USB drive/key or USB printer connected to the USB expansion port is not recognized. Is the drive connected to your computer via USB? Devices connected to the expansion USB device port (hard drive or printer) are automatically unmounted when you connect the USB cable to the host USB host port. To make the hard drive or printer accessible, disconnect the drive from your computer and connect it to the network using the Ethernet cable. continued on the next page >>

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
LaCie d2 Network 2
• DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 66
I cannot copy a file larger
than 4 GB to the drive.
Are you connected to the computer via
USB?
When you connect the d2 Network 2 to a computer via USB, the
USB share of the drive that mounts on the computer is formatted
in MS-DOS (FAT32). This format limits file sizes to 4 GB.
To transfer >4GB files to the d2 Network 2, disconnect the USB
cable and connect the Ethernet cable. See sections
3.4.3. Dis-
connecting the USB Connection
then
2. Connecting to a Net-
work
. Alternatively, you can reformat the USBShare to HFS+,
which permit larger file sizes (see section
4.11. Dashboard:
Drive Information
).
The drive is not running no-
ticeably faster when connect-
ed via Hi-Speed USB 2.0.
Is the drive connected to a standard
USB port on your computer?
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-
Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device
will operate at the slower USB transfer rates. For more informa-
tion, please see sections
5.1. Optimizing Data Transfers
.
Does your computer or operating sys-
tem support Hi-Speed USB 2.0?
See sections
1.1. Minimum System Requirements
and
5.1. Opti-
mizing Data Transfers
for more information.
The capacity of the disk is not
the total one written on the
packaging.
When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up
to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity
is dedicated for the Ethernet connection. This can be modified; see
4.11. Dashboard: Drive Information
.
The drive is making clicking
noises.
Is the sound “soft clicking” or “hard clicking”?
Soft clicking
can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do
not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the
drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible
causes:
✦
The drive could be corrupted. Reformatting the drive can solve this issue.
✦
The drive could have a failure in the external power supply or power cable. Try using a different one,
if possible.
Hard clicking
is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usu-
ally indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider
it to be soft clicking, and troubleshoot the problem as suggested above.
6.4.2.
Windows Users
Problem
Question
Solution
The USB drive/key or USB
printer connected to the USB
expansion port is not recog-
nized.
Is the drive connected to your computer
via USB?
Devices connected to the expansion USB device port (hard drive
or printer) are automatically unmounted when you connect the
USB cable to the host USB host port. To make the hard drive or
printer accessible, disconnect the drive from your computer and
connect it to the network using the Ethernet cable.
continued on the next page >>