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LaCie d2 Network 2 • DESIGN BY NEIL POULTON User Manual Troubleshooting page 68 The drive is making clicking noises. Is the sound "soft clicking" or "hard clicking"? Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes: ✦✦ The drive could be corrupted. Reformatting the drive can solve this issue. ✦✦ The drive could have a failure in the external power supply or power cable. Try using a different one, if possible. Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usually indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above.

Section	Page
1. Introduction	6
1.1. Minimum System Requirements	7
1.1.1. Windows users	7
1.1.2. Mac Users	7
1.1.3. Linux Users	7
1.2. Box Content	8
1.3. Hard Drive Heat Management	9
1.4. Views of the Drive	10
1.4.1. Front View	10
1.4.2. Rear View	10
1.4.3. LED Behavior	11
2. Connecting to a Network	12
2.1. STEP 1: Connect the Power Supply	13
2.2. STEP 2: Connect the Ethernet Cable	14
2.3. STEP 3: Connect using LaCie Network Assistant	15
2.4. STEP 4: Completing the Setup Wizard	17
2.5. Power Button Functions	18
2.6. Assigning a Static IP Address	19
3. Accessing and Transferring Files	20
3.1. About Default Shares	20
3.2. Accessing Shares Using LaCie Network Assistant	21
3.2.1. Switching User	23
3.2.2. Map Shares	24
3.3. Accessing Shares Using File Browser	25
3.3.1. About the File Browser	25
3.4. Accessing Shares via USB	26
3.4.1. STEP 1: Connecting the USB cable	27
3.4.2. STEP 2: Turn On the Drive	28
3.4.3. Disconnecting the USB Connection	29
3.5. Accessing Shares through the Internet	30
3.6. Accessing Shares via FTP	31
3.7. Multimedia Server	32
3.8. iTunes Music Server	33
4. Administering Your LaCie d2 Network 2	34
4.1. Dashboard: Accessing	35
4.2. Dashboard: Welcome Page	36
4.3. Dashboard: Navigation	36
4.4. Dashboard: Logging Out	36
4.5. Dashboard: Restart/Shutdown	36
4.6. Dashboard: General Settings	37
4.6.1. Active Directory	38
4.7. Dashboard: Users	39
4.7.1. Adding a New User	39
4.7.2. Deleting a User	40
4.7.3. Editing a User	40
4.8. Dashboard: Groups	41
4.8.1. Adding New Group	41
4.8.2. Editing a Group	41
4.8.3. Deleting a Group	42
4.8.4. Adding/Removing Users from a Group	42
4.9. Dashboard: Shares	43
4.9.1. Adding a New Share	43
4.9.2. Modifying a Share	43
4.9.3. Deleting a Share	43
4.9.4. Setting/Modifying Access Rights for Users/Groups	44
4.9.5. About Access Rights	44
4.9.6. Specify Share-Level Access Protocols	44
4.10. Dashboard: Network	45
4.10.1. Standard Settings	45
4.10.2. Advanced Settings	46
4.11. Dashboard: Drive Information	47
4.11.1. Formatting Your d2 Network 2	47
4.11.2. Modifying the USB Share Capacity	48
4.12. Dashboard: Eco Management	49
4.12.1. UPS Management	50
4.12.2. Wake on LAN	51
4.13. Dashboard: Support	52
4.13.1. Email Notification Events	53
4.14. Dashboard: Download	54
4.14.1. Download Page Settings	54
4.15. Dashboard: Copy	55
4.15.1. Creating a Backup Job	55
4.16. Dashboard: External Ports	56
4.16.1. Connecting an External Hard Drive	57
4.17. Update Product Software	58
4.17.1. Method 1: Auto-Update	58
4.17.2. Method 2: Update with LaCie Network Assistant Software	59
4.18. Reset to Factory	60
5. Technical Information	61
5.1. Optimizing Data Transfers	61
6. Troubleshooting	62
6.1. System Log	62
6.2. Manual Updates	62
6.3. Troubleshooting the Network Connection	63
6.4. Troubleshooting the USB Connection	65
6.4.1. Mac Users	65
6.4.2. Windows Users	66
7. Contacting Customer Support	69
7.1. LaCie Technical Support Contacts	70

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LaCie d2 Network 2

• DESIGN BY NEIL POULTON

Troubleshooting

User Manual

page 68

The drive is making clicking

noises.

Is the sound “soft clicking” or “hard clicking”?

Soft clicking

can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do

not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the

drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible

causes:

✦

The drive could be corrupted. Reformatting the drive can solve this issue.

✦

The drive could have a failure in the external power supply or power cable. Try using a different one,

if possible.

Hard clicking

is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usu-

ally indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider

it to be soft clicking, and troubleshoot the problem as suggested above.