Lantronix XPress-DR-IAP XPress-DR / XPress-DR-IAP - User Guide - Page 89

Troubleshooting, Technical Support

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Troubleshooting 6. Troubleshooting 6.1 Technical Support This chapter discusses how you can diagnose and fix errors quickly without having to contact a dealer or Lantronix. It helps to connect a terminal to the serial port while diagnosing an error to view summary messages that may be displayed. When troubleshooting, always ensure that the physical connections (power cable, network cable, and serial cable) are secure. Note: Some unexplained errors might be caused by duplicate IP addresses on the network. Make sure that your unit's IP address is unique. 6.1.1 Technical Support If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you may: • Check our online knowledge base at www.lantronix.com/support • E-mail us at E-mail: [email protected] • Call us at: (800) 422-7044 Domestic (949) 453-7198 International (949) 450-7231 Fax Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays. Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support Technical Support Europe, Middle East, and Africa +49 (0) 7720 3016 20/57 [email protected] DSTni-XPress DR User Guide 6-1

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Troubleshooting
6. Troubleshooting
6.1 Technical Support
This chapter discusses how you can diagnose and fix errors quickly without having to contact
a dealer or Lantronix.
It helps to connect a terminal to the serial port while diagnosing an error to view summary
messages that may be displayed. When troubleshooting, always ensure that the physical
connections (power cable, network cable, and serial cable) are secure.
Note:
Some unexplained errors might be caused by duplicate IP addresses on the network.
Make sure that your unit's IP address is unique.
6.1.1 Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable to fix
the error, you may:
•
Check our online knowledge base at
www.lantronix.com/support
•
E-mail us at
•
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7231 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday
excluding holidays.
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
Technical Support Europe, Middle East, and Africa
+49 (0) 7720 3016 20/57
DSTni-XPress DR User Guide
6-1