Lantronix XPress-DR-IAP XPress-DR / XPress-DR-IAP - User Guide - Page 91

Table 20 - Problems and Error Messages, Problem/Message, Reason, Solution

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Troubleshooting Table 20 - Problems and Error Messages Problem/Message When you issue the ARP -S command in Windows, "The ARP entry addition failed: 5" message displays. When you attempted to assign an IP address to the device server via the ARP method, "Press Enter to go into Setup Mode" is displayed. Now when you Telnet to the device server, the connection fails. When you Telnet to port 9999, the message "Press Enter to go into Setup Mode" displays. However, nothing happens when you press Enter, or your connection is closed. When you Telnet to port 1 to assign an IP address to the device server, the Telnet window does not respond for a long time. When you try to assign an IP with Device Installer, you get the following message: "No response from device! Verify the IP, Hardware address and Network Class. Please try again." Reason Your currently logged-in user does not have the correct rights to use this command on this PC. When you Telnet into port 1 on the device server, you are only assigning a temporary IP address. When you Telnet into port 9999 and do not press Enter quickly, the device server will reboot, causing it to lose the IP address. You did not press Enter quickly enough. You only have 5 seconds to press Enter before the connection is closed. You may have entered the Ethernet address incorrectly with the ARP command. The IP address you are trying to assign is not on your logical subnet. The device server may not be plugged into the network properly. The cause is most likely one of the following: The Hardware address you specified is incorrect. The IP address you are trying to assign is not a valid IP for your logical subnet. You did not choose the correct subnet mask. Solution Have someone from your IT department log you in with sufficient rights. Telnet back into Port 1. Wait for it to fail, then Telnet to port 9999 again. Make sure you press Enter quickly. Telnet to port 9999 again, but press Enter as soon as you see the message "Press Enter to go into Setup Mode." Confirm that the Ethernet address that you entered with the ARP command is correct. The Ethernet address may only include numbers 0-9 and letters A-F. In Windows and usually in Unix, the segments of the Ethernet address are separated by dashes. In some forms of Unix, the Ethernet address is segmented with colons. Confirm that your PC has an IP address and that it is in the same logical subnet that you are trying to assign to the device server. Make sure that the Link LED is lit. If the Link LED is not lit, then the device server is not properly plugged into the network. Double-check the parameters that you specified. Tip: You cannot assign an IP address to a device server through a router. DSTni-XPress DR User Guide 6-3

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Troubleshooting
Table 20 - Problems and Error Messages
Problem/Message
Reason
Solution
When you issue the
ARP –S
command in Windows, “The
ARP entry addition failed: 5"
message displays.
Your currently logged-in user
does not have the correct rights
to use this command on this PC.
Have someone from your IT
department log you in with
sufficient rights.
When you attempted to assign
an IP address to the device
server via the ARP method,
“Press Enter to go into Setup
Mode”
is displayed. Now when
you Telnet to the device server,
the connection fails.
When you Telnet into port 1 on
the device server, you are only
assigning a temporary IP
address. When you Telnet into
port 9999 and do not press Enter
quickly, the device server will
reboot, causing it to lose the IP
address.
Telnet back into Port 1. Wait for it
to fail, then Telnet to port 9999
again. Make sure you press Enter
quickly.
When you Telnet to port 9999,
the message “Press Enter to go
into Setup Mode” displays.
However, nothing happens
when you press Enter, or your
connection is closed.
You did not press Enter quickly
enough. You only have 5
seconds to press Enter before
the connection is closed.
Telnet to port 9999 again, but
press Enter as soon as you see
the message “Press Enter to go
into Setup Mode.”
You may have entered the
Ethernet address incorrectly with
the ARP command.
Confirm that the Ethernet address
that you entered with the ARP
command is correct. The Ethernet
address may only include
numbers 0-9 and letters A-F. In
Windows and usually in Unix, the
segments of the Ethernet address
are separated by dashes. In some
forms of Unix, the Ethernet
address is segmented with
colons.
The IP address you are trying to
assign is not on your logical
subnet.
Confirm that your PC has an IP
address and that it is in the same
logical subnet that you are trying
to assign to the device server.
When you Telnet to port 1 to
assign an IP address to the
device server, the Telnet
window does not respond for a
long time.
The device server may not be
plugged into the network
properly.
Make sure that the Link LED is lit.
If the Link LED is not lit, then the
device server is not properly
plugged into the network.
When you try to assign an IP
with Device Installer, you get
the following message:
“No response from device!
Verify the IP, Hardware
address and Network Class.
Please try again.”
The cause is most likely one of
the following:
The Hardware address you
specified is incorrect.
The IP address you are trying to
assign is not a valid IP for your
logical subnet.
You did not choose the correct
subnet mask.
Double-check the parameters that
you specified. Tip: You cannot
assign an IP address to a device
server through a router.
DSTni-XPress DR User Guide
6-3