Lexmark E352DN User's Guide - Page 52

Troubleshooting Symptom Cause Solution Incorrect characters print. You are using an If you are using a parallel interface, make sure you are using an incompatible parallel IEEE 1284-compliant parallel cable. We recommend Lexmark part cable. number 1021231 for the standard parallel port. The printer is in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. Large jobs do not collate. Collate is not set to On. Set Collation to On in the Finishing Menu or through the printer driver. Note: Setting Collation to Off in the driver overrides the setting in the Finishing Menu. For more information, see the Menus and Messages Guide. The job is too complex. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. The printer does not Add printer memory. have enough memory. Unexpected page breaks occur. The job has timed out. Set Print Timeout to a higher value from the Setup Menu. For more information, see the Menus and Messages Guide. The paper is curled once it exits the printer. The print media has been in the printer too long or is too heavy. The print job has too many pages for simplex printing. The paper has absorbed moisture due to high humidity. • Use paper that is sealed in its original packaging. • Turn the paper over. • Rotate the paper 180 degrees. • If you are printing a multiple-page job, try duplexing it. • When printing on heavy print media, open the rear exit door for a straight-through path. • Try another kind or brand of print media, such as a xerographic paper for laser printers. • If possible, try printing in a less humid environment. If the paper still curls, select the Reduced Curl setting from the Configuration menu (see Turning on Reduced Curl mode). Turning on Reduced Curl mode If the print media is curled once it exits the printer, Reduced Curl mode can be turned on to help reduce the problem. However, before turning this mode on, you should try the possible solutions offered in Troubleshooting. For more information, see The paper is curled once it exits the printer. Note: Print speed is significantly slower in Reduced Curl mode. 1 Turn the printer off. Note: Disabling the control panel menus does not prevent access to other menu groups. 2 Press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. 4 Press until Reduced Curl appears, and then press . Off* is default. 5 Press once, On appears. Turning on Reduced Curl mode 52