Lexmark MX432 Users Guide - Page 188
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Troubleshoot a problem 188 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Yes Go to step 3. No The problem is solved. Is the paper folded or wrinkled? Step 3 Contact customer a Depending on your operating system, specify the paper type support. from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. The problem is solved. Is the paper folded or wrinkled? Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Turn off the printer, wait for 10 seconds, and then turn on the printer. b Decrease toner darkness. From the home screen, touch Settings > Print > Quality > Toner Darkness. c Print the document. No The problem is solved. Does gray background appear on prints?