Lexmark MX432 Users Guide - Page 247
Jagged image or text when scanning from the ADF, Scan job was not successful, Step 1
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Troubleshoot a problem 247 Jagged image or text when scanning from the ADF Action a Load 50 sheets of clean, plain paper into the ADF. Note: The plain paper helps clean or remove dust and other coating from the ADF feed rollers. b From the home screen, touch . c Load an original document into the ADF. d Scan the document. Yes Contact customer support. No The problem is solved. Do jagged images or texts appear on the output? Scan job was not successful Action Yes Step 1 The problem is Check the cable connections. solved. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? Step 2 The problem is Check the file you want to scan. solved. a Make sure that the file name is not already used in the destination folder. b Make sure that the document or photo you want to scan is not open in another application. c Resend the scan job. Is the scan job successful? Step 3 a Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. b Resend the scan job. The problem is solved. Is the scan job successful? No Go to step 2. Go to step 3. Contact customer support.