Lexmark MX432 Users Guide - Page 205

Troubleshoot a problem 205 Action Yes Step 1 Go to step 2. Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following: Imaging unit • 96 mm (3.78 in.) • 37.7 mm (1.48 in.) Toner cartridge • 43.5 mm (1.71 in.) • 37.5 mm (1.48 in.) Transfer roller • 52 mm (2.05 in.) Fuser • 79.8 mm (3.14 in.) • 62.5 mm (2.46 in.) No Take note of the distance, and then contact customer support. Does the distance between the repeating defects match the toner cartridge or imaging unit measurements? Step 2 a Replace the affected supply item. b Print the document. Contact customer support. The problem is solved. Do the repeating defects appear? Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print solved. dialog, and then check if you have selected the correct printer. b Print the document. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? No Go to step 2. Go to step 3.