Lexmark MX432 Users Guide - Page 200
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Troubleshoot a problem 200 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical light bands appear on prints? Step 3 a Check the status of the toner cartridge. From the home screen, touch Settings > Reports > Device > Device Statistics. b From the Supply Information section of the pages printed, check the status of the toner cartridge. Go to step 4. The problem is solved. Do vertical light bands appear on prints? Step 4 a Replace the toner cartridge. b Print the document. Contact customer The problem is support. solved. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical white lines appear on prints?