Lexmark MX432 Users Guide - Page 195
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Troubleshoot a problem 195 Action Yes Step 1 Go to step 2. a Pull out the tray. b Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. c Adjust the paper guides in the tray to the correct position for the paper loaded. d Insert the tray. e Print the document. No The problem is solved. Is the print crooked or skewed? Step 2 a Make sure that you are printing on a supported paper. b Print the document. Contact customer The problem is support. solved. Is the print crooked or skewed? Solid black pages Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing solid black pages?