Lexmark MX432 Users Guide - Page 243
Scanning problems, Cannot scan to a computer
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Troubleshoot a problem 243 Action Yes Step 2 a From the document that you are trying to fax, open the Print dialog. The problem is solved. b Select the printer, and then click Properties, Preferences, Options, or Setup. c Click Fax, and then clear the Always display settings prior to faxing setting. d Send the fax. Can you send the fax cover page? No Contact customer support. Scanning problems Cannot scan to a computer Action Step 1 Perform a copy job. Yes Go to step 3. Is the copy job successful? Step 2 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Scan the document. Can you scan the document to a computer? Step 3 Check the printer connectivity. a Print the Network Setup Page. From the home screen, touch Settings > Reports > Network > Network Setup Page. b Check the network status. Go to step 5. Is the printer connected to the network? Step 4 a Connect the printer to the network. b Scan the document. The problem is solved. Can you scan the document to a computer? No Go to step 2. Go to step 3. Go to step 4. Go to step 5.