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Lexmark MX432 Users Guide - Page 237

Cannot send e-mails, Faxing problems, Caller ID is not shown, Cannot send e, mails

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Troubleshoot a problem 237 Cannot send e‑mails Action Yes Step 1 The problem is Make sure that the e‑mail SMTP settings are configured correctly. solved. For more information, see "Configuring the e‑mail SMTP settings" on page 37. Can you send an e‑mail? Step 2 The problem is Make sure that you are using the correct password. Depending on solved. your e‑mail service provider, use your account password, app password, or authentication password. For more information, see "Configuring the e‑mail SMTP settings" on page 37. Can you send an e‑mail? Step 3 The problem is Make sure that the printer is connected to a network and that the solved. network is connected to the Internet. Can you send an e‑mail? No Go to step 2. Go to step 3. Contact customer support. Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see the Setting up the printer to fax section. Action Enable caller ID. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Enable Caller ID. Yes The problem is solved. No Contact customer support. Does the caller ID appear?

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learn about the printer	9
Finding information about the printer	9
Finding the printer serial number	11
Printer configurations	12
Using the control panel	12
Understanding the status of the indicator light	13
Selecting paper	13
Paper guidelines	13
Paper characteristics	13
Unacceptable paper	14
Storing paper	15
Selecting preprinted forms and letterhead	15
Supported paper sizes	16
Supported paper types	18
Supported paper weights	18
Set up, install, and configure	19
Selecting a location for the printer	19
Attaching cables	20
Setting up and using the home screen applications	21
Using the home screen	21
Customizing the home screen	22
Supported applications	22
Setting up Scan Center	22
Creating a shortcut	23
Setting up Card Copy	23
Using Display Customization	24
Using Customer Support	24
Setting up Device Quotas	24
Managing bookmarks	25
Creating bookmarks	25
Creating folders	25
Managing contacts	26
Setting up and using the accessibility features	26
Activating Voice Guidance	26
Deactivating Voice Guidance	27
Navigating the screen using gestures	27
Using the on-screen keyboard	28
Enabling Magnification mode	28
Adjusting the Voice Guidance speech rate	28
Adjusting the default headphone volume	28
Adjusting the default internal speaker volume	29
Enabling spoken passwords or personal identification numbers	29
Setting up the printer to fax	29
Supported fax	29
Setting up the fax function using analog fax	29
Setting up the fax function using etherFAX	30
Setting up the fax function using fax server	31
Setting up fax using a standard telephone line	32
Setting up fax in countries or regions with different telephone wall jacks and plugs	34
Connecting to a distinctive ring service	36
Setting the fax date and time	37
Configuring daylight saving time	37
Configuring the fax speaker settings	37
Configuring the e-mail SMTP settings	37
Loading paper and specialty media	45
Setting the size and type of the specialty media	45
Configuring Universal paper settings	45
Loading trays	45
Loading the multipurpose feeder	47
Linking trays	48
Installing and updating software, drivers, and firmware	49
Installing the printer software	49
Installing the fax driver	49
Adding printers to a computer	49
Updating firmware	50
Exporting or importing a configuration file	51
Adding available options in the print driver	51
Installing hardware options	51
Available internal options	51
Installing optional trays	52
Installing the intelligent storage drive	53
Networking	55
Connecting the printer to a Wi-Fi network	55
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	56
Configuring Wi-Fi Direct	57
Connecting a mobile device to the printer	57
Connecting a computer to the printer	58
Deactivating the Wi-Fi network	58
Checking the printer connectivity	58
Setting up serial printing (Windows only)	58
Secure the printer	60
Locating the security slot	60
Erasing printer memory	60
Erasing the intelligent storage drive	60
Restoring factory default settings	61
Statement of Volatility	61
Print	62
Printing from a computer	62
Printing from a mobile device	62
Printing from a mobile device using Lexmark Mobile Print	62
Printing from a mobile device using Lexmark Print	62
Printing from a mobile device using Mopria Print Service	63
Printing from a mobile device using AirPrint	63
Printing from a mobile device using Wi-Fi Direct®	63
Printing from a flash drive	64
Supported flash drives and file types	65
Configuring confidential jobs	65
Printing confidential and other held jobs	66
Printing a font sample list	66
Placing separator sheets between copies	67
Canceling a print job	67
Adjusting toner darkness	67
Copy	68
Using the automatic document feeder and scanner glass	68
Making copies	68
Copying photos	68
Copying on letterhead	69
Copying on both sides of the paper	69
Reducing or enlarging copies	69
Copying multiple pages onto a single sheet	69
Collating copies	69
Copying cards	70
Creating a copy shortcut	70
E-mail	71
Using the automatic document feeder and scanner glass	71
Sending an e-mail	71
Creating an e-mail shortcut	71
Fax	72
Using the automatic document feeder and scanner glass	72
Sending a fax	72
Scheduling a fax	73
Creating a fax destination shortcut	73
Changing the fax resolution	73
Adjusting the fax darkness	73
Printing a fax log	74
Blocking junk faxes	74
Holding faxes	74
Forwarding a fax	74
Scan	76
Using the automatic document feeder and scanner glass	76
Scanning to a computer	76
Scanning to an FTP server	77
Creating an FTP shortcut	77
Scanning to a network folder	78
Creating a network folder shortcut	78
Scanning to a flash drive	78
Use printer menus	80
Menu map	80
Device	81
Preferences	81
Eco-Mode	82
Remote Operator Panel	83
Notifications	83
Power Management	87
Anonymous Data Collection	88
Accessibility	88
Restore Factory Defaults	89
Maintenance	89
Configuration Menu	89
Out of Service Erase	94
About this Printer	94
Print	94
Layout	94
Setup	96
Quality	97
Job Accounting	97
PDF	98
PostScript	99
PCL	99
Image	101
Paper	101
Tray Configuration	101
Media Configuration	102
Universal Setup	102
Custom Scan Sizes	103
Media Types	103
Copy	104
Copy Defaults	104
Fax	106
Fax Defaults	106
Fax Mode	106
Fax Setup	106
Fax Server Setup	117
E-mail	120
E-mail Setup	120
E-mail Defaults	121
Web Link Setup	125
FTP	125
FTP Defaults	125
USB Drive	128
Flash Drive Scan	128
Flash Drive Print	130
Network/Ports	132
Network Overview	132
Wireless	132
Wi-Fi Direct	135
AirPrint	135
Mobile Services Management	136
Ethernet	137
TCP/IP	138
SNMP	139
IPSec	140
802.1x	141
LPD Configuration	142
HTTP/FTP Settings	143
ThinPrint	143
USB	144
Restrict external network access	144
Security	145
Login Methods	145
Manage Permissions	145
Local Accounts	146
Schedule USB Devices	146
Security Audit Log	146
Login Restrictions	149
Confidential Print Setup	149
Disk Encryption	150
Erase Temporary Data Files	150
Solutions LDAP Settings	151
Miscellaneous	151
Cloud Services	152
Cloud Services Enrollment	152
Reports	152
Menu Settings Page	152
Device	152
Print	152
Shortcuts	153
Fax	153
Network	153
Troubleshooting	153
Printing the Menu Settings Page	154
Maintain the printer	155
Checking the status of parts and supplies	155
Configuring supply notifications	155
Setting up e-mail alerts	155
Viewing reports	156
Ordering parts and supplies	156
Using genuine Lexmark parts and supplies	156
Ordering a toner cartridge	156
Ordering an imaging unit	158
Replacing parts and supplies	158
Replacing the toner cartridge	158
Replacing the imaging unit	160
Replacing the tray	163
Replacing the pick roller assembly	163
Replacing the tray separator roller	167
Replacing the ADF separator pad	168
Resetting the supply usage counters	170
Cleaning printer parts	170
Cleaning the printer	170
Cleaning the touch screen	170
Cleaning the scanner	171
Cleaning the pick roller assembly	172
Saving energy and paper	175
Configuring the power save mode settings	175
Adjusting the brightness of the display	176
Conserving supplies	176
Moving the printer to another location	176
Shipping the printer	177
Troubleshoot a problem	178
Print quality problems	178
Printer error codes	179
Printing problems	184
Print quality is poor	184
Blank or white pages	184
Dark print	185
Fine lines are not printed correctly	186
Folded or wrinkled paper	187
Gray background	188
Incorrect margins	190
Light print	190
Mottled print and dots	192
Paper curl	193
Print crooked or skewed	194
Solid black pages	195
Text or images cut off	196
Toner easily rubs off	197
Horizontal light bands	198
Vertical light bands	199
Vertical white lines	200
Vertical dark bands	201
Vertical dark lines or streaks	202
Vertical dark streaks with print missing	203
Repeating defects	204
Print jobs do not print	205
Confidential and other held documents do not print	206
Job prints from the wrong tray or on the wrong paper	207
Slow printing	208
The printer is not responding	210
Unable to read flash drive	211
Enabling the USB port	212
Clearing jams	212
Avoiding jams	212
Identifying jam locations	213
Paper jam in the automatic document feeder	215
Paper jam in the standard bin	215
Paper jam in the multipurpose feeder	216
Paper jam in the standard tray	220
Paper jam in the optional tray	224
Paper jam in the duplex unit	224
Paper jam in the rear door	227
Network connection problems	230
Cannot open Embedded Web Server	230
Cannot connect the printer to the Wi-Fi network	231
Issues with supplies	232
Replace cartridge, printer region mismatch	232
Non-Lexmark supply	233
Paper feed problems	233
Envelope seals when printing	233
Collated printing does not work	234
Tray linking does not work	234
Paper frequently jams	235
Jammed pages are not reprinted	236
E-mailing problems	236
Disabling the “SMTP server not set up” error message	236
Cannot send e-mails	237
Faxing problems	237
Caller ID is not shown	237
Cannot send or receive faxes using analog fax	238
Can receive but not send faxes using analog fax	240
Can send but not receive faxes using analog fax	240
Cannot set up etherFAX	240
Cannot send or receive faxes using etherFAX	241
Poor fax print quality	242
Missing information on the fax cover page	242
Cannot send the fax cover page from the computer	242
Scanning problems	243
Cannot scan to a computer	243
Cannot scan to a network folder	244
Partial copies of document or photo	245
Poor copy quality	246
Vertical dark streaks on output when scanning from the ADF	246
Jagged image or text when scanning from the ADF	247
Scan job was not successful	247
Scanner does not close	248
Scanning takes too long or freezes the computer	248
Scanner does not respond	248
Adjusting scanner registration	249
Adjusting ADF registration	249
Contacting customer support	249
Recycle and dispose	250
Recycling Lexmark products	250
Recycling Lexmark packaging	250
Notices	251
Product information	251
Edition notice	251
GOVERNMENT END USERS	251
Trademarks	252
Licensing notices	252
Noise emission levels	252
Waste from Electrical and Electronic Equipment (WEEE) directive	253
India E-Waste notice	253
Lithium-ion rechargeable battery	253
Product disposal	254
Returning Lexmark cartridges for reuse or recycling	254
Static sensitivity notice	254
ENERGY STAR	254
Temperature information	255
Laser notice	255
Power consumption	255
Product power consumption	255
Sleep Mode	256
Hibernate Mode	256
Off mode	256
Total energy usage	257
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020	257
Regulatory notices for telecommunication terminal equipment	257
Notice to users of the US telephone network: FCC requirements	257
Notice to users of the Canadian telephone network	258
Notice to users of the New Zealand telephone network	258
Japanese telecom notice	259
Regulatory notices for wireless products	260
Modular component notice	260
Exposure to radio frequency radiation	260
Innovation, Science and Economic Development Canada	260
European Community (EC) directives conformity	261
United Kingdom (UK) conformity	262
Federal Communications Commission (FCC) compliance information statement	262
日本の VCCI 規定	263
European Community (EC) directives conformity	264
United Kingdom (UK) conformity	264
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	264