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Netgear R6900P User Manual - Page 201

Troubleshooting

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Troubleshooting 15 This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: • Reboot the Router From Its Web Page on page 202 • Quick Tips on page 202 • Troubleshoot With the LEDs on page 203 • You Cannot Log In to the Router on page 204 • You Cannot Access the Internet on page 205 • Changes Are Not Saved on page 207 • Troubleshoot WiFi Connectivity on page 208 • Troubleshoot Your Network Using the Ping Utility on page 208 201

Section	Page
Contents	3
1. Hardware Overview of the Router	9
Unpack Your Router	10
Attach the Antennas	10
LEDs and Buttons on the Top Panel	11
Ports, Buttons, and Connectors on the Back Panel	13
USB Port on the Front Panel	13
Router Label	14
Position Your Router	14
Cable Your Router	15
2. Connect to the Network and Access the Router	16
Connect to the Router	17
Connect to the Router Through an Ethernet Cable	17
Join the WiFi Network of the Router	17
Manual Method	17
Wi-Fi Protected Setup Method	18
Types of Logins	18
Use a Web Browser to Access the Router	18
Automatic Internet Setup	19
Log In to the Router	20
Install the Router With the NETGEAR Up App	20
Change the Language	21
Access the Router With the NETGEAR genie App	21
3. Specify Your Internet Settings	23
Use the Internet Setup Wizard	24
Manually Set Up the Internet Connection	25
Specify an Internet Connection Without a Login	25
Specify an Internet Connection That Uses a Login and PPPoE Service	26
Specify an Internet Connection That Uses a Login and PPTP or L2TP Service	28
Specify an IPv6 Internet Connection	30
IPv6 Internet Connections and IPv6 Addresses	30
Use Auto Detect for an IPv6 Internet Connection	31
Use Auto Config for an IPv6 Internet Connection	32
Set Up an IPv6 6to4 Tunnel Internet Connection	34
Set Up an IPv6 Pass-Through Internet Connection	36
Set Up a Fixed IPv6 Internet Connection	36
Set Up an IPv6 DHCP Internet Connection	38
Set Up an IPv6 6rd Tunnel Connection	39
Set Up an IPv6 PPPoE Internet Connection	41
Manage the MTU Size	43
MTU Concepts	43
Change the MTU Size	44
4. Optimize Performance	45
Use Dynamic QoS to Optimize Internet Traffic Management	46
Enable Dynamic QoS	46
Enable or Disable the Automatic QoS Database Update	46
Improve Network Connections With Universal Plug-N-Play	47
Manage Wi-Fi Multimedia Quality of Service	48
Enable or Disable Smart Connect	49
5. Control Access to the Internet	50
Set Up Parental Controls	51
Allow or Block Access to Your Network	52
Enable and Manage Network Access Control	52
Manage Network Access Control Lists	54
Add Devices to or Remove Them From the Allowed List	54
Add Devices to or Remove Them From the Blocked List	56
Use Keywords to Block Internet Sites	57
Set Up Blocking	57
Remove a Keyword or Domain From the Blocked List	59
Remove All Keywords and Domains From the Blocked List	59
Specify a Trusted Computer	60
Manage Simple Outbound Firewall Rules for Services and Applications	61
Add an Outbound Firewall Rule	61
Add an Outbound Firewall Rule for a Custom Service or Application	63
Change an Outbound Firewall Rule	65
Remove an Outbound Firewall Rule	66
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules	66
Set Up Security Event Email Notifications	68
6. Share a Storage Device Attached to the Router	70
USB Device Requirements	71
Connect a USB Device to the Router	71
Access a Storage Device Connected to the Router	72
Access the Storage Device From a Windows-Based Computer	72
Access the Storage Device From a Mac	72
Map a USB Device to a Windows Network Drive	73
Back Up Windows Computers With ReadySHARE Vault	73
Back Up Mac Computers With Time Machine	74
Set Up a Storage Device on a Mac	74
Prepare to Back Up a Large Amount of Data	75
Use Time Machine to Back Up Onto a Storage Device	75
Manage Access to a Storage Device	76
Enable FTP Access Within Your Network	79
View Network Folders on a Device	80
Add a Network Folder on a Storage Device	81
Change a Network Folder, Including Read and Write Access, on a USB Drive	83
Approve USB Devices	85
Set Up NETGEAR Downloader	86
Download Files Using NETGEAR Downloader	87
Change the NETGEAR Downloader Settings	87
Set Up Email Notifications for NETGEAR Downloader	88
Manage NETGEAR Downloader Tasks	89
Safely Remove a USB Device	89
7. Manage Dynamic DNS and Access Storage Devices Through the Internet	91
Set Up and Manage Dynamic DNS	92
Your Personal FTP Server	92
Set Up a New Dynamic DNS Account	93
Specify a DNS Account That You Already Created	94
Change the Dynamic DNS Settings	96
Access Storage Devices Through the Internet	96
Access Storage Devices From a Remote Computer	96
Set Up FTP Access Through the Internet	97
Use FTP to Access Storage Devices Through the Internet	98
Remotely Access a USB Device Using ReadyCLOUD	99
Create a ReadyCLOUD Account	99
Register Your Router With ReadyCLOUD	100
8. Use the Router as a Media Server	103
Specify ReadyDLNA Media Server Settings	104
Play Music From a Storage Device With iTunes Server	105
Play Media From a USB Device on TiVo	107
Set Up the Router to Work With TiVo	107
Play Videos	107
Play Music or View Photos	108
Copy TiVo Files to a Computer	108
9. Share a USB Printer	109
Install the Printer Driver and Cable the Printer	110
Download the ReadySHARE Printer Utility	110
Install the ReadySHARE Printer Utility	111
Use the Shared Printer	112
Manually Connect and Print	112
Print and Release the Printer	113
View or Change the Status of a Printer	113
Use the Scan Feature of a Multifunction USB Printer	114
Manage the NETGEAR USB Control Center Settings	115
Turn Off Automatic Startup of the NETGEAR USB Control Center	115
Change the NETGEAR USB Control Center Language	116
Specify the USB Control Center Time-Out	116
10. Manage the WAN and LAN Network Settings	117
Manage the WAN Security Settings	118
Set Up a Default DMZ Server	118
Manage IGMP Proxying	119
Manage NAT Filtering	120
Manage the SIP Application-Level Gateway	120
Manage the LAN IP Address Settings	121
Manage the Router Information Protocol Settings	122
Manage the DHCP Server Address Pool	123
Manage Reserved LAN IP Addresses	124
Reserve a LAN IP Address	125
Change a Reserved IP Address	125
Remove a Reserved IP Address Entry	126
Disable the Built-In DHCP Server	126
Change the Router’s Device Name	127
Set Up and Manage Custom Static Routes	128
Set Up a Static Route	128
Change a Static Route	129
Remove a Static Route	130
Set Up a Bridge for a Port Group or VLAN Tag Group	130
Set Up a Bridge for a Port Group	131
Set Up a Bridge for a VLAN Tag Group	132
11. Manage the WiFi Network Settings	135
Use WPS to Add a Device to the WiFi Network	136
Use WPS With the Push Button Method	136
Use WPS With the PIN Method	137
Specify Basic WiFi Settings	138
Change the WiFi Data Rate Settings	141
Change the WiFi Password or Security Level	142
Set Up a Guest WiFi Network	143
Specify How the Router Manages WiFi Clients	144
Manage Airtime Fairness	144
Manage Implicit Beamforming	145
Manage MU-MIMO	145
Control the WiFi Radios	146
Use the WiFi On/Off Button	146
Enable or Disable the WiFi Radios	146
Set Up a WiFi Schedule	147
Manage the WPS Settings	148
Use the Router as a WiFi Access Point	150
Use the Router in WiFi Bridge Mode	151
12. Manage the Router and Monitor the Traffic	154
Update the Firmware of the Router	155
Check for New Firmware and Update the Router	155
Manually Upload New Firmware and Update the Router	156
Change the admin Password	157
Set Up Password Recovery	158
Recover the admin Password	158
Manage the Configuration File of the Router	159
Back Up the Settings	159
Restore the Settings	159
Disable LED Blinking or Turn Off LEDs	160
Return the Router to Its Factory Default Settings	161
Use the Reset Button	161
Erase the Settings	162
View the Status and Statistics of the Router	162
View Information About the Router and the Internet and WiFi Settings	162
Display Internet Port Statistics	164
Check the Internet Connection Status	165
Manage the Activity Log	166
View, Email, or Clear the Logs	167
Specify Which Activities Are Logged	168
View Devices Currently on the Network	168
Monitor and Meter Internet Traffic	169
Start the Traffic Meter Without Traffic Volume Restrictions	169
View the Internet Traffic Volume and Statistics	170
Restrict Internet Traffic by Volume	171
Restrict Internet Traffic by Connection Time	173
Unblock the Traffic Meter After the Traffic Limit Is Reached	174
Manage the Router Remotely	175
Remotely Access Your Router Using the genie App	176
13. Use VPN to Access Your Network	177
Set Up a VPN Connection	178
Specify VPN Service in the Router	178
Install OpenVPN Software on a Windows-Based Computer	179
Install OpenVPN Software on a Mac Computer	181
Install OpenVPN Software on an iOS Device	182
Install OpenVPN Software on an Android Device	183
Use a VPN Tunnel on a Windows-Based Computer	183
Use VPN to Access the Router’s USB Device and Media From a Windows-Based Computer	185
Use VPN to Access Your Internet Service at Home	185
Set Up VPN Client Internet Access in the Router	185
Block VPN Client Internet Access in the Router	186
Use a VPN Tunnel to Access Your Internet Service at Home	187
14. Manage Port Forwarding and Port Triggering	188
Manage Port Forwarding to a Local Server for Services and Applications	189
Forward Incoming Traffic for a Default Service or Application	189
Add a Port Forwarding Rule With a Custom Service or Application	190
Change a Port Forwarding Rule	192
Remove a Port Forwarding Rule	193
Application Example: Make a Local Web Server Public	193
How the Router Implements the Port Forwarding Rule	194
Manage Port Triggering for Services and Applications	194
Add a Port Triggering Rule	195
Change a Port Triggering Rule	197
Remove a Port Triggering Rule	198
Specify the Time-Out for Port Triggering	198
Disable Port Triggering	199
Application Example: Port Triggering for Internet Relay Chat	200
15. Troubleshooting	201
Reboot the Router From Its Web Page	202
Quick Tips	202
Sequence to Restart Your Network	202
Check Ethernet Cable Connections	202
WiFi Settings	203
Network Settings	203
Troubleshoot With the LEDs	203
Standard LED Behavior When the Router Is Powered On	203
Power LED Is Off or Blinking	203
Power LED Stays Amber	204
Internet or Ethernet Port LEDs Are Off	204
WiFi LED Is Off	204
You Cannot Log In to the Router	204
You Cannot Access the Internet	205
Check the WAN IP Address	205
Troubleshoot PPPoE	206
Troubleshoot Internet Browsing	207
Changes Are Not Saved	207
Troubleshoot WiFi Connectivity	208
Troubleshoot Your Network Using the Ping Utility	208
Test the LAN Path to Your Router	208
Test the Path From Your Computer to a Remote Device	209
A. Supplemental Information	210
Factory Settings	211