Netgear XSM4324FS Hardware Installation Guide - Page 69

Additional troubleshooting suggestions

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M4300 Intelligent Edge Series Fully Managed Stackable Switches Additional troubleshooting suggestions If the suggestions in the troubleshooting chart do not resolve the problem, see the following troubleshooting suggestions: • Network adapter cards. Make sure that the network adapters that are installed in the computers are in working condition and the software driver was installed. • Configuration. If problems occur after you alter the network configuration, restore the original connections and determine the problem by implementing the new changes one step at a time. Make sure that cable distances, repeater limits, and other physical aspects of the installation do not exceed the Ethernet limitations. • Switch integrity. If necessary, verify the integrity of the switch by resetting it. To reset the switch, disconnect the AC power from the switch and then reconnect the AC power. If the problem continues, contact NETGEAR Technical Support. For more information, visit the support website at support.netgear.com. • Autonegotiation. The RJ-45 ports negotiate the correct duplex mode, speed, and flow control if the device at the other end of the link supports autonegotiation. If the device does not support autonegotiation, the switch determines only the speed correctly, and the duplex mode defaults to half-duplex. The Gigabit Ethernet ports negotiate speed, duplex mode, and flow control if the attached device supports autonegotiation. Maintenance and Troubleshooting 69 Hardware Installation Guide

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Additional troubleshooting suggestions
If the suggestions in the troubleshooting chart do not resolve the problem, see the
following troubleshooting suggestions:
•
Network adapter cards
. Make sure that the network adapters that are installed in
the computers are in working condition and the software driver was installed.
•
Configuration
. If problems occur after you alter the network configuration, restore
the original connections and determine the problem by implementing the new
changes one step at a time. Make sure that cable distances, repeater limits, and
other physical aspects of the installation do not exceed the Ethernet limitations.
•
Switch integrity
. If necessary, verify the integrity of the switch by resetting it. To
reset the switch, disconnect the AC power from the switch and then reconnect the
AC power. If the problem continues, contact NETGEAR Technical Support. For more
information, visit the support website at support.netgear.com
.
•
Autonegotiation
. The RJ-45 ports negotiate the correct duplex mode, speed, and
flow control if the device at the other end of the link supports autonegotiation. If the
device does not support autonegotiation, the switch determines only the speed
correctly, and the duplex mode defaults to half-duplex.
The Gigabit Ethernet ports negotiate speed, duplex mode, and flow control if the
attached device supports autonegotiation.
Hardware Installation Guide
69
Maintenance and
Troubleshooting
M4300 Intelligent Edge Series Fully Managed Stackable Switches