Nokia E72 Nokia E72 User Guide in US English / Spanish - Page 155

Troubleshooting Troubleshooting To see frequently asked questions about your device, visit the product support pages at the Nokia website. Q: What is my lock, PIN, or PUK code? Q: Why do missing, discolored, or bright dots appear on the screen every time I switch on my device? A: This is a characteristic of this type of display. Some displays may contain pixels or dots that remain on or off. This is normal, not a fault. A: The default lock code is 12345. If you forget or lose the lock code, contact your device dealer. If you forget or lose a PIN or PUK code, or if you have not received such a code, contact your network service provider. Q: How do I close an application that is not responding? A: Press and hold the home key. Scroll to the application, and press the backspace key to close the application. A: Press and hold the menu key. Scroll to the application, and press the backspace key to close the application. Q: Why do images look smudgy? A: Ensure that the camera lens protection windows are clean. Q: Why can't I find my friend's device while using Bluetooth connectivity? A: Check that both devices are compatible, have activated Bluetooth connectivity, and are not in the hidden mode. Check also that the distance between the two devices is not over 10 meters (33 feet) and that there are no walls or other obstructions between the devices. Q: Why can't I end a Bluetooth connection? A: If another device is connected to your device, you can end the connection using the other device or by deactivating Bluetooth connectivity. Select Menu > Ctrl. panel > Connectivity > Bluetooth and Bluetooth > Off. Q: Why can't I see a WLAN access point even though I know I'm within its range? A: Check that the Offline profile is not in use in your device. 155