Ricoh C410DN Hardware Guide - Page 180

Additional Troubleshooting

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Troubleshooting Additional Troubleshooting 9 168 Problems Solutions Strange noise is heard. If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative. No e-mail is received when an • Confirm [Notify by Email] is active in the System Menu on Alert occurs, and after resolving the Control Panel. See "System Menu", Software Guide. an Alert. • Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then con- firm the following settings in [Auto E-mail Notification]: • Device E-mail Address • Groups to Notify • Select Groups/Items to Notify For details about the settings, see Web Image Monitor Help. • Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the settings of the SMTP server in [E-mail]. For details about the settings, see Web Image Monitor Help. • When the power is turned off before the e-mail is transmitted, the e-mail will not be received. • Check the e-mail address set for the destination. Confirm the printer's operation history using the Web Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible the destination was incorrect. Also check the information concerning error mail from the e-mail server. The setting for [Notify by Email] After changing the setting, turn the main unit's power off on the System Menu was and then back on again. changed from [Off] to [On], but e- mail is not arriving. Error notification e-mail was re- Check e-mail is set for sending using the Web Image Moni- ceived, but no error-solved e- tor's [Auto E-mail Notification] at the time the error was fixed. mail is received. You must click the [Edit] button of [Detailed Settings of Each Item] in [Auto E-mail Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed screen. For details about the settings, see Web Image Monitor Help. Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent. If the power of the main unit is turned off after an Alert occurs, the Alert is resolved during the time the power is off: no Alert-resolved e-mail is sent. Alert Occurrence and Alert Resolving are set for sending email, but while no Alert Occurrence mail is received, Alert-resolved e-mail is received. Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-resolved e-mail is sent.

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Troubleshooting
168
9
Additional Troubleshooting
Problems
Solutions
Strange noise is heard.
If a supply was recently replaced or an option attached in the
area the strange noise is coming from, check the supply or
option is properly attached. If the strange noise persists, con-
tact your sales or service representative.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
•
Confirm
[
Notify by Email
]
is active in the System Menu on
the Control Panel. See “System Menu”, Software Guide.
•
Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the following settings in
[
Auto E-mail Notification
]
:
•
Device E-mail Address
•
Groups to Notify
•
Select Groups/Items to Notify
For details about the settings, see Web Image Monitor
Help.
•
Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the settings of the SMTP server in
[
E-mail
]
.
For details about the settings, see Web Image Monitor
Help.
•
When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
•
Check the e-mail address set for the destination. Confirm
the printer's operation history using the Web Image Mon-
itor's System Log menu in
[
Network
]
. If the e-mail was sent
but not received, it is possible the destination was incor-
rect. Also check the information concerning error mail
from the e-mail server.
The setting for
[
Notify by Email
]
on the System Menu was
changed from
[
Off
]
to
[
On
]
, but e-
mail is not arriving.
After changing the setting, turn the main unit's power off
and then back on again.
Error notification e-mail was re-
ceived, but no error-solved e-
mail is received.
Check e-mail is set for sending using the Web Image Moni-
tor's
[
Auto E-mail Notification
]
at the time the error was fixed.
You must click the
[
Edit
]
button of
[
Detailed Settings of Each
Item
]
in
[
Auto E-mail Notification
]
, and set
[
Notify when error:
]
to
[
Occurs & Fixed
]
on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for send-
ing e-mail, but no Alert-re-
solved e-mail is sent.
If the power of the main unit is turned off after an Alert oc-
curs, the Alert is resolved during the time the power is off: no
Alert-resolved e-mail is sent.
Alert Occurrence and Alert Re-
solving are set for sending e-
mail, but while no Alert Occur-
rence mail is received, Alert-re-
solved e-mail is received.
Alert-notification e-mail is not sent if the problem is resolved
before sending. However, an Alert-resolved e-mail is sent.