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Ricoh FAX 1190L User's Guide - Page 101

Improving the print quality, Toner Save, Thick paper

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Troubleshooting and routine maintenance Improving the print quality Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Faint ABCDEFGH abcdefghijk ABCD abcde 01234 Grey background Ghost ABCDEFGH abcdefghijk ABCD abcde 01234 Toner specks Hollow print All black Recommendation Check the machine's environment. Conditions such as humidity, high temperatures, and so on may cause this print fault. (See Choosing a location on page 1-2.) If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the Advanced tab of printer driver Properties. -OR- If this problem occurs when making copies or printing received faxes, turn off Toner Save mode in the machine's menu setting. (See Toner Save on page 2-8.) Clean the scanner window and the primary corona wire on the drum unit. (See Cleaning the laser scanner window on page 11-20 and Cleaning the corona wire on page 11-21.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit on page 11-24.) Install a new toner cartridge. (See Replacing the toner cartridge on page 11-21.) Make sure that you use paper that meets the recommended specifications. (See About paper on page 1-9.) Check the machine's environment - high temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page 1-2.) Install a new toner cartridge. (See Replacing the toner cartridge on page 11-21.) Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on page 11-21.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit on page 11-24.) Make sure you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem. (See About paper on page 1-9.) Make sure that you choose the appropriate media type in the printer driver or in the machine's Paper Type menu setting. (See Setting the Paper Type in this User's Guide.) Install a new drum unit. (See Replacing the drum unit on page 11-24.) Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See About paper on page 1-9.) 11 Clean the primary corona wire and the drum unit. (See Cleaning the corona wire on page 11-21 and Cleaning the drum unit on page 11-14.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit on page 11-24.) Make sure that you use paper that meets our specifications. (See About paper on page 1-9.) Choose Thick paper mode in the printer driver or in the machine's Paper Type menu setting, or use thinner paper than you are currently using. Check the machine's environment because conditions such as high humidity can cause hollow print. (See Choosing a location on page 1-2.) Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on page 11-21.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit on page 11-24.) Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on page 11-21.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit on page 11-24.) 11 - 13

Section	Page
FAX 1190L User’s Guide	1
Safety precautions	2
To use the machine safely	2
Certification	4
Declaration of conformity	4
Notice to Users in EU Countries	4
Notice to Users Accessing Analog PSTN in EU Countries	4
Symbols for the main power switch	4
Quick Reference Guide	5
Sending Faxes	5
Dialling operations	5
Making copies	6
Table of Contents	7
1 Introduction	15
Using this Guide	15
Choosing a location	16
To view Documentation	17
Control panel overview (For EU only)	18
Control panel overview (For USA, Canada and Asia/Oceania)	20
Load document	22
Using the automatic document feeder (ADF)	22
About paper	23
Recommended paper	23
Choosing acceptable paper	23
Paper capacity of the paper trays	24
How to load paper	25
To load paper or other media in the paper tray	25
To load paper or other media in the manual feed slot	26
About fax machines	27
Custom features	27
Do you have BT’s Call Minder/Voice Mail on the phone line?	27
Why should there be problems?	27
How can you avoid possible problems?	27
Fax tones and handshake	28
ECM (Error Correction Mode)	28
2 Getting started	29
Initial setup	29
Setting the Date and Time	29
Setting Tone and Pulse dialling mode (Not available in some countries)	29
Setting the Station ID	30
Setting the Phone Line Type (For EU model only)	31
PABX (PBX) and TRANSFER	31
General Setup	32
Setting the Mode Timer	32
Setting the Paper Type	32
Setting the Paper Size	33
Setting the Ring Volume	33
Setting the Beeper Volume	34
Setting the Speaker Volume	34
Setting the Handset Volume (For USA and Canada only)	34
Choosing the Handset Volume (For Volume Amplify) (For USA and Canada only)	35
Setting Volume Amplify (For USA and Canada only)	35
Turning on Automatic Daylight Savings Time	36
Toner Save	36
Sleep Time	36
Setting the LCD Contrast	37
Security	37
Memory Security	37
Setting up the password	38
Changing the Memory Security password	38
Turning Memory Security on	39
Turning Memory Security off	39
Setting Lock	39
Setting up the password	39
Changing the Setting Lock password	40
Turning Setting Lock on	40
Turning Setting Lock off	40
3 Setup Send	41
How to enter Fax mode	41
How to dial	41
Manual dialling	41
One-Touch Dialling	41
Speed-Dialling	42
Search	42
Fax Redial	43
How to Fax	43
Automatic transmission	43
Faxing from the ADF	43
Manual transmission	43
Sending a fax at the end of a conversation	44
Out of Memory message	44
Basic sending operations	44
Sending faxes using multiple settings	44
Contrast	45
Fax Resolution	45
Dual Access	46
Real Time Transmission	46
Broadcasting	47
Checking job status	48
Cancelling a fax in progress	48
Cancelling a scheduled job	48
Advanced sending operations	49
Composing the electronic Cover Page	49
Composing your own comments	49
Cover page for the next fax only	49
Send a cover page for all faxes	50
Using a printed cover page	50
Overseas Mode	50
Delayed Fax	51
Delayed Batch Transmission	51
Setup for Polled Transmit (Standard)	52
Setup for Polled Transmit with Secure Code (For EU and Asia/Oceania only)	53
4 Setup Receive	54
Basic receiving operations	54
Choosing the Receive Mode	54
To select or change your Receive Mode	55
Setting the Ring Delay	55
Setting the F/T Ring Time (Fax/Tel mode only)	56
Fax Detect (Easy Receive for USA and Canada)	56
Printing a reduced incoming fax (Auto Reduction)	57
Receiving a fax at the end of a conversation	58
Advanced receiving operations	58
Printing a fax from the memory	58
Setting the Print Density	58
Reception into memory	59
If Memory Receive is On at this time...	59
If Memory Receive is Off at this time...	59
Polling	59
Setup for Polling Receive (Standard)	59
Secure Polling (For EU and Asia/Oceania only)	60
Setup for Polling Receive (Secure) (For EU and Asia/Oceania only)	60
Setup for Polling Receive (Timer) (For EU and Asia/Oceania only)	60
Sequential Polling	60
5 Quick-Dial numbers and dialling options	62
Storing numbers for easy dialling	62
Storing One-Touch numbers	62
Storing Speed-Dial numbers	63
Changing One-Touch / Speed-Dial numbers	63
Setting up Groups for Broadcasting	64
Dialling options	65
Access codes and credit card numbers	65
Pause	65
Tone or Pulse	65
6 Remote Fax Options	66
Setting Remote Fax Options	66
Setting up Fax Forwarding	66
Setting Fax Storage	66
Programming your pager number (For USA and Canada only)	67
Turning off Remote Fax Options	67
Changing Remote Fax Options	68
Setting your Remote Access Code	68
Remote Retrieval	69
Using your Remote Access Code	69
Remote commands	70
Retrieving fax messages	71
Changing your Fax Forwarding number	71
7 Printing reports	72
Fax settings and activity	72
Customizing the Transmission Verification Report	72
Setting the Journal Period	73
Printing reports	73
How to print a report	73
8 Making copies	74
Using the machine as a copier	74
Enter Copy mode	74
Making a single copy	75
Making multiple copies	75
Stop copying	75
Using the temporary Copy key	75
Changing the temporary copy settings	76
Enlarging or reducing the image copied	77
Quality	78
Sorting copies using the ADF	78
Making N in 1 copies (Page Layout)	79
Changing the default copy settings	80
Quality	80
Adjusting contrast	80
Out of Memory message	80
9 Important information for EU	81
IEC 60825-1 Specification	81
Laser Diode	81
Disconnect device	81
Radio interference (220-240V Model only)	81
Important safety instructions	82
Trademarks	83
10 Important information for USA and Canada	84
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	84
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	85
Caution	85
Important - about the interface cable	85
Industry Canada Compliance Statement (Canada only)	85
RESTRICTIONS CONCERNANT LE RACCORDEMENT DE MATÉRIEL	86
AVIS	86
AVIS	86
Disconnect device	86
Laser safety	86
FDA regulations	86
Important safety instructions	87
Trademarks	88
11 Troubleshooting and routine maintenance	89
Troubleshooting	89
Error messages	89
Checking if the machine has faxes in its memory	92
Forwarding faxes to another fax machine	92
Document jams	92
Paper jams	93
Paper is jammed inside the machine	93
Paper is jammed at the back of the machine	94
Paper is jammed inside the drum unit and toner cartridge assembly	95
If you are having difficulty with your machine	97
Improving the print quality	101
Cleaning the drum unit	102
Compatibility	105
Packing and shipping the machine	105
Routine maintenance	106
Cleaning the outside of the machine	106
Cleaning the scanner	107
Cleaning the laser scanner window	108
Cleaning the corona wire	109
Replacing the toner cartridge	109
How to replace the toner cartridge	110
Replacing the drum unit	112
Machine Information	114
Checking the Serial Numbers	114
Checking the Page Counters	114
Checking the Drum Life	115
A Appendix A	116
Telephone services for U.K.	116
BT Call Sign (For U.K. Only)	116
To enable the machine to work with BT Call Sign (Only with your external phone)	116
Setting up telephone services (for USA and Canada)	116
Distinctive Ring	117
What does your telephone company’s ‘Distinctive Ring’ do?	117
What does ‘Distinctive Ring’ do?	117
Do you have Voice Mail?	117
Before you choose the ring pattern to register	118
Registering the Distinctive Ring pattern	118
Turning off the Distinctive Ring	118
Caller ID	119
Viewing Caller ID List	119
Printing Caller ID List	119
Call Waiting	120
Telephone Service for Australia	120
Telstra® FaxStream® Duet® (Distinctive Ringing)	120
What is the Advantage of using Telstra® FaxStream® Duet® Function?	121
How does Telstra® FaxStream® Duet® Work?	121
Set the Distinctive Ringing to ON	122
Caller ID (Caller IDentification)	122
Advantages of Caller ID	122
How Does the Caller ID Work?	122
The Caller ID Appears on the Display When Your Telephone Rings	122
The Caller ID is Stored in Your Machine Memory	122
Viewing Caller ID List	123
Printing Caller ID List	123
Telephone Service for New Zealand	123
FaxAbility	123
How Will the Fax Machine Treat All Other Numbers?	123
What is the Advantage of Using the FaxAbility Function?	123
How Does FaxAbility Work?	124
How to Turn FaxAbility OFF or ON	124
Caller ID (Caller IDentification)	125
Advantages of Caller ID	125
How Does the Caller ID Work?	125
The Caller ID Appears on the Display When Your Telephone Rings	125
Viewing Caller ID List	125
Printing Caller ID List	126
Telephone Service for Some Countries	126
Distinctive Ringing (For Singapore and Hong Kong)	126
Setting the Distinctive Ringing	127
Caller ID (For Singapore and Hong Kong)	127
Viewing Caller ID List	127
Printing Caller ID List	127
Advanced receiving operations	128
Operation from extension telephones	128
For Fax/Tel mode only	128
Using a cordless external handset	128
Changing the remote codes	129
Connecting an external device to your machine	129
Connecting an external telephone	129
Type A	129
Type B	129
Type C	130
Type D	130
Connecting an external telephone answering device (TAD)	130
Sequence	130
Type A	131
Type B	131
Type C	131
Type D	131
Connections	132
Recording outgoing message (OGM) on an external TAD	132
Special line considerations for U.K.	132
Using extension telephones (For U.K. only)	132
Special line considerations for USA and Canada	133
Roll over phone lines	133
Two-line phone system	133
Converting telephone wall outlets	134
Installing machine, external two-line TAD and two-line telephone	134
Multi-line connections (PBX)	135
If you are installing the machine to work with a PBX	135
Custom features on your phone line	135
B Appendix B	136
On-screen programming	136
Menu table	136
Memory storage	136
Navigation keys	137
Entering Text	146
Inserting spaces	146
Making corrections	146
Repeating letters	146
Special characters and symbols	146
G Glossary	147
S Specifications	151
Product description	151
General	151
Print media	153
Copy	153
Fax	154
Printer	155
Interfaces	156
You can download the latest printer driver from our Website	156
Computer requirements	157
Consumable items	158
I Index	159

Match case Limit results 1 per page

Troubleshooting and routine maintenance

11 - 13

Improving the print quality

Examples of poor print quality

Recommendation

Faint

Check the machine’s environment. Conditions such as humidity, high

temperatures, and so on may cause this print fault. (See

Choosing a location

page 1-2.)

If the whole page is too light,

Toner Save

mode may be on. Turn off

Toner Save

mode in the Advanced tab of printer driver Properties.

—

If this problem occurs when making copies or printing received faxes, turn off

Toner Save mode in the machine’s menu setting. (See

Toner Save

on page 2-8.)

Clean the scanner window and the primary corona wire on the drum unit.

(See

Cleaning the laser scanner window

on page 11-20 and

Cleaning the corona

wire

on page 11-21.) If the print quality has not improved, install a new drum unit.

(See

Replacing the drum unit

on page 11-24.)

Install a new toner cartridge. (See

Replacing the toner cartridge

on page 11-21.)

Grey background

Make sure that you use paper that meets the recommended specifications.

(See

About paper on page 1-9

Check the machine’s environment - high temperatures and high humidity can

increase the amount of background shading. (See

Choosing a location

on page

1-2.)

Install a new toner cartridge. (See

Replacing the toner cartridge

on page 11-21.)

Clean the primary corona wire on the drum unit. (See

Cleaning the corona wire

page 11-21.) If the print quality has not improved, install a new drum unit.

(See

Replacing the drum unit

on page 11-24.)

Ghost

Make sure you use paper that meets our specifications. Rough-surfaced paper or

thick print media may cause this problem. (See

About paper on page 1-9

Make sure that you choose the appropriate media type in the printer driver or in

the machine’s Paper Type menu setting. (See

Setting the Paper Type

in this

User’s Guide.)

Install a new drum unit. (See

Replacing the drum unit

on page 11-24.)

Toner specks

Make sure that you use paper that meets our specifications. Rough-surfaced

paper may cause the problem. (See

About paper on page 1-9

Clean the primary corona wire and the drum unit. (See

Cleaning the corona wire

on page 11-21 and

Cleaning the drum unit

on page 11-14.) If the print quality has

not improved, install a new drum unit. (See

Replacing the drum unit

on page

11-24.)

Hollow print

Make sure that you use paper that meets our specifications. (See

About paper on

page 1-9

.) Choose

Thick paper

mode in the printer driver or in the machine’s

Paper Type menu setting, or use thinner paper than you are currently using.

Check the machine’s environment because conditions such as high humidity can

cause hollow print. (See

Choosing a location

on page 1-2.)

Clean the primary corona wire on the drum unit. (See

Cleaning the corona wire

page 11-21.) If the print quality has not improved, install a new drum unit.

(See

Replacing the drum unit

on page 11-24.)

All black

Clean the primary corona wire on the drum unit. (See

Cleaning the corona wire

page 11-21.)

If the print quality has not improved, install a new drum unit. (See

Replacing the

drum unit

on page 11-24.)

ABCDEFGH

abcdefghijk

ABCD

abcde

01234

CDEF

defg

bcd

ABCDEFGH

abcdefghijk

ABCD

abcde

01234

ABCDEFGH

abcdefghijk

ABCD

abcde

01234